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UX Researcher (Specific to NE USA)
Marigold Health, United States
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 8, 2024
Last Date
Mar 8, 2024
Location(s)
Job Description
Marigold Health is looking for a UX Researcher to lead user experience research for the platform that powers our virtual mental health and substance use recovery program. Marigold provides a combination of 1-1 coaching and 24/7 anonymous chat support groups accessed over phone, SMS, and app/web. Working with our product, data science and clinical operations, you will use quantitative and qualitative methods to gain insights from our members that inform the core direction and user experience of our product. You will help us build a community for mutual support among high-risk individuals and vulnerable populations. You will play a key role in contributing to the strategy and roadmap for building version 3.0 of our product offering. You’ll communicate directly with members through interviews, focus groups, and surveys. Your ultimate responsibility will be to help the product team uncover and better understand the needs and wants of the members and peers who use our product, so that we can support and retain them as effectively as possible.About Marigold
Marigold Health exists to give every person with a mental health or substance use condition a place to feel heard. We have designed an asynchronous-first treatment program where patients support each other. We believe peers, individuals in recovery themselves who have received training to support others, can empower amp; engage those least likely to interact with current forms of care.What You'll Do- Collaborate with cross-functional teams to define research objectives
- Independently lead research projects
- Conduct interviews on-site, observe user behavior in the platform, and rapidly test hypotheses
- Provide insights into member and peer needs for designers and engineers
- Produce reports of research findings for product improvements
- Create a pipeline for UX research
- Translate research insights into low fidelity designs and mockups
- Help lead A/B testing and usability testing of low fidelity designs
- Work with design team to create high-fidelity, engineering-ready designs
- Support our peer team to ensure deep, cohesive understanding of the Marigold product offering and how we can best serve members
- Bring a perspective on recovery and mental health to the design of new digital interventions, technology tools, and trainings
- Document and communicate research summaries and insights to internal stakeholders. Lean on those learnings to recommended changes to features and the overall product roadmap
- Work with design, development and other members of the product team to drive product development forward. Participate in building and managing the product roadmap while representing the voice of the member
- Help the Product team communicate product updates and features to internal stakeholders through product documentation, demos, and trainings
Reporting, Schedule and Location- This is a U.S. based, remote, full-time role reporting to our Chief of Staff, Product. Most team members work virtually from home and are located on the east coast and internationally. You can work from nearly anywhere on the east coast of the US, but location in Delaware, Washington, DC, Massachusetts, New York or Rhode Island is preferred. Travel to peer support sites in those locations will be a component of this role; expect up to 20% of your time to be spent traveling or conducting in-person research. All travel costs will be covered by the company. If you prefer in-person work for any portion of the week, we currently have offices in Delaware and Massachusetts. You should expect to be available during east coast hours.
Your Skills- A burning desire to improve mental health care for patients
- 4-7 years full-time experience conducting UX Research to design and iterate on a software product
- Experience working on a software product in the mental health space strongly preferred
- Strong core UX research skills including experience conducting user interviews in the field and remotely - this is a hands-on role
- Product management skillset - while research-focused, a component of this role is prioritizing a research backlog based on business needs
- A strong understanding of information hierarchies, and the research challenges in expressing complex ideas virtually
- Establish an agile process for collecting continual user research and systematically dealing with bias in research findings
- Ability to think strategically about how to make meaningful improvements to user experiences in imperfect situations
- Experience collecting relevant feedback on a novel product with few direct substitutes
- Familiarity with ethnographic m
Job Specification
Marigold Health
Information Technology and Services - San Jose, United States