SVP Delivery, North America
Quantexa, United States
Job Description
What we’re all about.
It isn’t often you get to be part of a tech company that, since 2016, has been innovating the data analytics market in ways no-one else can. Our technology started out in FinTech, helping tackle serious criminal activity. Now, its potential is virtually limitless. Working at Quantexa isn't just intellectually stimulating. We’re a real team. Collaborating and constantly engineering better and better solutions. We’re ambitious, we think things through and we’re on a mission to discover just how far we go. 41% of our colleagues come from an ethnic or religious minority background. We speak over 20 languages across our 47 nationalities, creating a sense of belonging for all.
If our incredible culture sounds like you, we’d love you to join us.
The opportunity.
At Quantexa we are expanding our project delivery teams rapidly as clients adopt our technology across the financial crime and customer lifecycle management domains. As such, we are growing our teams in our target geographies, including North America. In support of this we are seeking an SVP of Delivery North America. You will be responsible for:
- As NA Delivery Lead, Leading the Quantexa Delivery team in North America
- As Delivery Manager, running a portfolio of client projects for clients within the region
Our NA Delivery team is currently located primarily in Boston, Toronto and with some remote workers. We anticipate that this will evolve as our client base expands and you will be responsible for agreeing and executing this expansion strategy.
Our delivery teams support our clients and partners with their implementation of the Quantexa platform. Frequently these teams are globally distributed based upon our clients’ global nature. Our projects all follow agile principles and structure.
As our projects increase in size and complexity we are adopting "agile at scale" methodology to co-ordinate and describe the interactions between multiple scrum teams and to manage the overarching delivery and release plan across multiple stakeholders.
What you’ll be doing.
As Delivery Lead for North America:
- You will report directly to the Chief Services Officer to help define and deliver the Delivery function’s overall goals. You will be leading the North American Delivery team setting strategy and providing a strong sense of direction, belonging and well-being. In line with our culture, you will be proactive in managing performance and wellbeing issues with support from the People Team
- You will work directly with all of our clients in the region to support their projects to deploy, enhance and support technology systems using Quantexa technology
- You will support all areas of the Quantexa business in the region as we expand and grow our offerings and our delivery and GTM partners as they tackle implementation projects using our technology
- You’ll provide local office leadership in our main delivery offices
As Delivery Manager:
- You will run a portfolio of projects to one or more global clients. Being the primary point of contact for the client for all aspects of delivery including commercials, governance, reporting, team formation and quality
- You’ll lead and manage the delivery teams engaged across your projects and ensuring their wellbeing and continued effectiveness
- You will work with relevant partners and partner staff engaged on your projects to develop their skillsets and enhance the partner capabilities
- You’ll be working across sales and our customer office to manage the overall client relationship including identifying new opportunities and forecasting ongoing project demand
- You will drive continuous improvement across your delivery projects and feeding back process improvements to wider delivery teams and where appropriate identifying improvements to feedback to our Product and Ramp;D teams
Requirements
What you’ll bring.
- You have a strong background of complex IT system Programme management and a track record of getting systems live and programmes delivered
- You demonstrate strong client engagement management, for example, gained via a professional services, or a client facing, environment in a technology company, and the ability to deal with senior and challenging stakeholders
- You have the ability to inspire and lead others to a common mission and objective
- You are able to collaborate across multiple teams to drive solutions to complex problems and challenges
- You have ambitious standards matched with a sense of humility and overall, a desire to get the right thing done in the right way
- You’re able to grasp complex concepts and to communicate with clarity and gravitas acros