Adoption Services Specialist
Animal Humane Society, United States
Job Description
Come work for Animal Humane Society as an Adoption Services Specialist where caring for animals isn’t just a job it’s our passion. We are on a mission to compassionately and responsibly create a more humane world for animals and their people.
Pay: $16.00/hour
Benefits:
- Paid Time Off (accrual based on # of hours worked each pay period)
- 4 floating holidays (# of day is per year based on start date)
- 401K - employer match is 100% up to the first 4% deferred
Schedule:Part-time, hours vary from 4-29 hours/week
- Saturday and Sunday availability required; Tuesday availability preferred.
- Will work 4 or 8 hour shifts between the hours listed below
- Saturday and Sunday shift times - 9:45a -6:15p
- Tuesday through Friday shift times - 11:45a - 8:15p
Interview Proces: 1 30-minute virtual interview.
Job Purpose: You are a guest-oriented, self-motivated, and flexible team member who processes pet adoptions and provides customer service in a fast-paced environment. You serve as a first point of contact for adopters, visitors, donors, and volunteers in the adoption area.
What you will be doing:
Customer Service Greet individuals promptly and maintain a high level of professionalism when responding to inquiries. Continually observe adoption area to ensure all individuals’ needs are met. Thoroughly explain adoption process and prepare adopters for success by suggesting merchandise that best suits their needs.
Process Complete adoptions, ensuring all transaction paperwork and computer records are accurate.
Support Assist in the opening and closing of the adoption center and maintaining the appearance of merchandise and adoption area throughout the day.
Communication Listen, pay attention, and be a responsible steward of information. Gather and convey information in a clear, complete, and timely manner. Be receptive to and able to provide feedback in a professional manner
Culture Foster an open and inclusive environment by modeling AHS’s behaviors and values, consistent with the vision and mission of the organization. Champion a culture of safety and promote meaningful volunteer engagement.
Other duties as assigned
Requirements
What we are looking for:
Schedule Regular, predictable attendance, punctuality, and availability to work during operational hours with the expectation to work varied hours including evening and weekend shifts.
Experience Customer service experience preferred.
Computer Skills Proficient with computers, specifically, a working knowledge of Microsoft products.
Adaptability Ability to work in a professional and positive manner with high attention to detail in a variety of situations and the willingness to assist at all sites.
Communication Excellent interpersonal and communications skills, must have ability to work as a member of the team and partner collaboratively with all departments.
Physical amp; Emotional Capabilities Must be able to handle the physical aspect of working in a shelter, including warm and humid environments. Should be comfortable with handling a variety of animals with medical and behavioral needs. Must have a high level of resiliency and be able to handle the emotional aspect of work in an animal shelter environment, including the use of humane euthanasia. Must be able to lift and carry up to 50 lbs.
This position description is intended to describe the general content and/or requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Benefits
About AHS:
Every year, Animal Humane Society provides direct care and services to help nearly 100,000 animals in need across Minnesota. As one of the nation's leading animal welfare organizations, AHS is transforming the way shelters care for animals and engage their communities. From innovative medical and behavior programs to investments in outreach and advocacy, we’re advancing animal welfare and creating a more humane world for animals everywhere
Why Work Here
- Make a difference in the lives of animals and people
- Join a team of coworkers who love animals as much as you do
- Work-life balance
- Unique animal adoption benefits and discounts on veterinary care, pet supplies, and animal training classes
- Health insurance coverage for full time staff includes the following: medical, den