Calabrio is an innovative, fast-paced, growing software company that delivers integrated workforce optimization software for today’s multi-channel contact centers. We are in an exciting growing phase and now is an excellent time to join and help us develop even further as a company.
The Product Operations organization enables Product Management and Engineering by curating data, enabling insights, andcodifying ways of working. We support over twenty software development teams across the US, Sweden, and India. We establish processes that make data insights available to empower decision making, enable Agile/Scrum practices to grow and mature in a healthy way across development teams, and provide technical program management to ensure delivery of key initiatives and cross-departmental projects.
As a member of the Product Operations team, the BI Analyst will enable the collection and analysis of data for stakeholder strategy development and will drive tactics to track progress of outcomes. They will help with data and reporting to achieve business goals; synthesize routine and ad hoc reporting needs to deliver timely and actionable business intelligence. The person in this role will focus on the intersection of data driven decision making to help drive strategic and tactical initiatives.
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Benefits
Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent
What we value mostworkplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer.
Our commitment is to continue to keep our people healthy, focused, and creative. We've built a company culture where you’ll feel motivated and truly excited to come to work. Calabrio is driven by the diversity of our talented team members who come from a wide variety of backgrounds and lifestyles. As an equal opportunity employer, we always consider and embrace ALL individuals including what makes them unique. We believe our team members should be happy and healthy, with peace of mind and a sense of accomplishment.
About Calabrio
Calabrio has joined forces with some of the best minds and most progressive concepts on enriching human interactions through our customer experience intelligence platform. For you, that means working on high-performing innovative teams that combine their incredible ideas in one incredible company.
Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).
Awards amp; Accolades
Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers w