Implementation Specialist (3578)
GBG, United States
Job Description
About GBG
GBG is the leading expert in global digital identity. We combine our powerful technology, the most accurate data coverage and our talented team to deliver award-winning location intelligence, identity verification and fraud prevention solutions.
With over 30 years’ experience, we bring together a team of over 1,250 dedicated experts with local industry insight from around the world to make it easy for businesses to identify and verify customers and locations, protecting everyone, everywhere from fraud.
Why you should be@GBG
- We make the world a safer place
- We trust each other and win together
- We are local experts in a global business
- We want you to be yourself
- We grow when you grow
The role
The Implementation Specialist is responsible for assisting customers with implementing IDology SaaS products while promoting a positive customer experience. Accountability in this role is focused on the successful launch and go-live of customer implementations.
Works on multiple software integration projects as assigned, focusing on the analysis of the customer’s business goals, objectives and needs.
What you will do
- Serve as liaison between IDology and the customer to promote customer success.
- Analyze customers’ business requirements and objectives; develop a plan to meet customers’ business needs.
- Lead remote sessions with customers to configure, train, and test the software and the associated processes.
- Take on a consultative mindset and ensure solutions meet specifications and the customer specific operational workflows and/or recommend operational workflows when a better path is identified.
- Assess services related to the use of software applications such as business process review, planning sessions, setup and testing, readiness assessment, and data import/conversion based on customer’s business and/or compliance needs.
- Support IDology Sales Team with training and/or other implementation-related requests, as needed.
Requirements
- A proactive mindset to be a trusted advisor who is responsible for guiding the customer through the process of software implementation.
- Experience in data analysis and reporting.
- Experience in a customer-facing role, preferably as an Implementation Specialist, Account Manager, Customer Success Manager, Solutions Engineer and/or Pre-sales Engineer.
- Good Understanding of SaaS integrations
- Good Understanding of Rest APIs
- Moderate level of technical support experience
- Experience in Project Management is desired.
Behaviours we'd like to see
Benefits
We have a vision to have the best and most engaged team members in the industry. People matter at GBG, they make us who we are. Every team member across all our locations makes a difference, everyone has something to contribute. Maybe you too could make a difference.
As part of our commitment to our team and flexible working approach, we have created a Work When and Where You Want Policy to give our team members choice and empowerment, and to support a balance in work and home life. Please ask your Talent Attraction Specialist for more information on this and our Family Friendly policy if you want to find out more!
Next steps
If you’re interested, please apply! We’re looking to hire the best and most engaged people into our business and we’ll make an offer once we’ve found that person.
As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender race/ ethnicity, sex, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Specialist if you require any reasonable adjustments to the interview process.
To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email toand we’ll be in touch.
Make life@GBG work for you.