Hello! We are a leading global independent full service social media agency, founded 22 years ago. Our 260+ team members look after some of the world’s largest brands (Mondelez, Diageo, Dr Pepper). We pride ourselves on our ability to build strong relationships with our clients enabling us to be the voice of their brand on Social.
We believe that brand growth, trust and loyalty is driven through Genuine Human Connection and that social media presents the best opportunity for brands to engage emotionally with their audience.
Client Services Function:
As the ultimate relationship brokers, it’s our job to create partnerships internally and externally, mine for opportunities that could benefit from creative problem-solving, and ensure that the agency’s service offering remains competitive and profitable.
We are tasked with leading our clients to do the best work of their lives while leading the team to live their best lives. It’s a balancing act that takes complete passion for this industry, and a willingness to go all-in, mess up, and try again.
Is this you?
You excel at building highly organized, business-minded teams, exhibit strategic leadership, an expert negotiator, and champion outstanding work. You have a proven track record of transforming client relations into valuable business opportunities and are recognized as a collaborative leader.
You’re a person who is all over culture and trends. You have energy for days and a can-do personality. You’re also a thought provoker and problem solver, who is creatively driven. You provide first-class client services, always responsive and receptive to client needs. You love an adventure and thrive on delivering impact at scale.
As our next Head of Client Services, you’ll play a pivotal role in leading and growing the Client Services team to ensure our clients receive exceptional service, strategic guidance, and creative excellence. At the core, you’re an experienced marketer who infuses energy and a creative spark into every team, serving as a consistently inspiring driving force within the agency.
You’re a leader and a team player - you value the greater good of the team vs. any personal agenda. You’re tenacious and brave at your core, smart and nimble with an incredible work ethic and someone who sets the bar high and holds yourself amp; others accountable.
The Head of Client Services is responsible for overseeing the growth, management, retention and satisfaction of all clients in North America. You will be part of North America’s Leadership team and contribute to the company's growth as a whole.
Sound like you? We’d love to talk to you about this position!
What You’ll Do
The Head of Client Services will be responsible for developing and managing client relationships to be seen as a leader and trusted advisor balancing company and client needs. You will drive innovation and continually push for fresh thinking and what is next with internal teams and our clients. The success of the entire team, client budget, profitability, and work quality start and stop with you. You’ll build a successful team around a client’s needs, skills and budget, always focusing on delivering excellence for your client.
Lead and develop high value relationships with our incredible clients: You’ll build and sustain senior and executive-level relationships with client partners, becoming a trusted marketing partner through a strong understanding of overall business goals
You’ll champion strategically sharp work, be a true partner to clients, show a passion for the brand and category, and easily navigate a fast-paced,ever-evolving environment.
Drive business development efforts: You’ll identify opportunities for organic growth within existing accounts and pursue new client relationships. You’ll be a key member in new business pitches as the face of client relationships.
You’ll drive all client scope negotiations, growing revenue as much as possible while also building trust and partnership
Business orientated with strong negotiation, presentation, interpersonal, amp; storytelling skills. You are a whizz at creating decks and presentations.
Motivate internal and external resources, build good relationships with various teams, and keep them focused on quality deliverables, timelines, and budgets
Set the vision and expectation for the Account Team: You’ll manage and nurture each individual and the team as a whole, setting the pace and expectation of the department and working with each member to overcome obstacles and help them to grow professionally.