CBH RENTALS RESIDENT MANAGER
- Do you enjoy being in a fast-paced environment and taking on new, exciting challenges every day?
- Want to join a company voted 1st in Best Places to Work in Idaho?
- We are seeking a CBH Rentals Resident Manager to join our amazing CBH Rentals team!
SUMMARY:
This position plays a key role in the overall success of CBH Rentals. We’re seeking a Community Manager to assist with our multi-family units in various communities. You will actively participate in leasing and marketing of the community to maximize occupancy, meet and greet prospective residents and vendors in a professional and enthusiastic manner. In this role, you will work with a variety of people to build relationships and provide the highest level of customer service. We are a stellar team of high achievers who enjoy working with the public, and with each other. Every day, we are driven to help people and provide a top-notch rental experience. Our work environment is fast-paced, rewarding, challenging and fun. Potential and current residents depend on us to be excellent, professional, friendly, interested in their lives and quick to respond.
KEY RESPONSIBILITIES:
- Provide top-notch resident support and interaction to contribute to a high-quality environment for residents.
- Provide overflow backup support as needed to the Leasing and Marketing team, touring prospective residents, answering questions.
- Maintain the highest level of customer service with all prospects, residents, vendors and co-workers.
- Day to day administrative operations of the assigned community.
- Compliance with all company and industry standards, staying up to date with all applicable laws
- Application Processing
- Resident Move in Processing
- Resident Move Out Processing
- Delinquency Management
- File Accuracy/Management
- Resident Cycle Management
- Resident Conflict Resolution
- Administrative Management (filing, cleaning, supplies)
- Curb Appeal
- Reporting and Scoreboards
- Market and competitive research and knowledge base
- Qualify potential residents by determining their needs and eligibility, and more.
- Participate in marketing aspects of the community to support marketing and sales goals.
- Management of onsite community needs and activity, as well as specific resident inquiries and concerns.
Requirements
- Strong interpersonal and customer service skills.
- Highly organized, flexible, dependable and quick to respond.
- Strong attention to detail and accuracy in data entry.
- Strong critical thinking skills to evaluate and process applications.
- Strong communication and problem-solving skills.
- Able to work well with others (individually and in a team), with a high degree of self- awareness.
- A background in leasing, marketing or other facets of the rental industry.
- Salesforce experience and knowledge are a plus.
- Resident management experience, and Appfolio and Salesforce knowledge a plus.
- Leasing/Sales/Property Management knowledge and background are a plus.
Benefits
- Quality Health Care Plan that includes Medical, Dental, Vision
- Competitive Wages
- Retirement Plans
- Paid Time Off
- Annual Growth Reviews
- Career Path Development
- Fun amp; Loving Work Environment