In Room Dining Server
Belmond, United States
Job Description
El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for today’s luxury-seeking guest. With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.
As an In Room Dinning Server at El Encanto, A Belmond Hotel, you are part of a team that shapes the culinary experience of our guests. In this role, you will master the art of delivering exceptional service and gastronomic and beverage experience.If you’re looking to develop your skills and be part of the future of luxury, this is your moment.
Requirements
· Prepare Guest Orders after the food has been cooked, in room dining servers are responsible for preparing the order and placing it on the food cart in a way that is appealing and secure for delivery.
· Deliver Guest Orders to the guests in room ensuring all items guest has ordered along with proper silverware and condiments.
· Collect and Clean Dirty Dishes once the guests are done eating, guests leave their dirty dishes in the hallway or in their room, and in room dining servers are responsible for collecting and cleaning those dishes. They may also need to bring additional dishes to the guest, as requested.
· Take Guest Order over the phone. Accurately write down the request and deliver it to the guests according to hotel and Forbes Five-Star standards.
· Complete Payment for Orders.
· After the food is delivered, in room dining servers are responsible for completing the payment process for the order. This typically includes delivering a check and asking the hotel guest how they would like to pay for the order.
· Use utilities and resources in a responsible manner to control wastage.
· Communicate relevant information to the department, your line manager and across departments, as appropriate.
· Comply with safe working practices, Health and Safety policy and ensure accidents/defects are reported immediately.
· Attend learning and development courses and complete eLearning modules, as required.
· Responsible for maintaining cleanliness at work and guest areas by clearing, collecting and returning food and beverage items to proper areas.
Benefits
At El Encanto we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
Medical, Dental and Vision coverage. In addition, the company pays for basic life and ADamp;D as well as short term disability. Team members can choose additional coverage to include voluntary life/ADamp;D, spouse life/ADamp;D, dependent life, critical care, hospital indemnity, accident and flexible spending.
The Company offers paid time off, sick pay, a 401(k) program with company matching, and an employee assistance program. Team members also enjoy free cafeteria meals and discounts on food and beverage, spa treatments, and retail boutique items.
The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and resort. It also offers food and beverage at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains and cruises.
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
This is your moment. Apply today!
https://careers.belmond.com
The Belmond amp; LVMH Family
El Encanto is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.