Samsung SDS is a global leader in advanced analytics platforms and block chain technologies to serve a wide range of industries including smart manufacturing and global logistics. Logistics Claims Operator (Claims Operator) will be a part of Operation Group and work closely with Account Group and its Settlement subpart as well as the company’s Management/Finance Group. Claims Specialist will work on a resolution of logistics claims, including warehouse and transportation, and develop and maintain SOPs for logistics processes. The position handles and resolves complex claims with customers, shippers, consignees, and carriers relating to cargo loss incidents. This requires understanding of the logistics and supply chain, ability to establish priorities and plan functions accordingly, experience reporting and analysis, and collaborating with other business units within and outside the organization.
Responsibilities:
- Lead person in charge (PIC) of the carrier recovery process.
- Report daily progress to management and develop action plan to improve performance if needed.
- Provide coverage in the registration and verification process depending on current volume.
- Monitor the recovery process to ensure carrier communication is initiated in a timely manner.
- Assist with claim closure and collections of claim payments from the claimed carriers.
- Analyze data to determine whether carrier escalation points should be contacted.
- Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports and the cargo claims findings
- Discuss, provide, and recommend an action plan to the management team for any delays or issues that arise.
- Notify involved parties of claim filings and/or rejected claims and work with the claimant to understand the value of damaged products and how the product should be handled
- Determine next steps and order inspections in order to support the claim with the customer or carrier in an effort for resolution
- Email updates on progress or conflicts regarding the accident to all internal parties involved
- Escalate and coordinate with External Claims Adjusters (e.g., insurance carriers) as needed
- Negotiate and determine timely settlements and claim resolutions, process payment requests and final case paperwork following discussion of valid claims with customers, carriers, and appropriate personnel
- Coordinate with Operations Teams on the registration of IRRE and manage claim registration in Cello.
- Other clerical and/or administrative work
Requirements
- A minimum of 2+ years of freight claims processing experience and 5+ years relevant experience.
- Excellent verbal and written communication skills; people skills; ability to communicate information in a clear and understandable manner
- Strong critical thinking and planning ability; balancing accountabilities; flexibility to work in a fast-paced, team environment
- Proficient with in Microsoft Office products including Excel, and with web-based applications, claims database software and the ability to produce reports to support findings
- Great attention to detail, organization, cross-group collaboration, and project management skills
- Ability to lead a group towards a common goal and to delegate workload to maximize efficiency.
Benefits
Samsung SDSA offers a comprehensive suite of programs to support our employees:
- Top-notch medical, dental, vision and prescription coverage
- Wellness program
- Parental leave
- 401K match and savings plan
- Flexible spending accounts
- Life insurance
- Paid Holidays
- Paid Time off
- Additional benefits
Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.