Desktop Support Technician
Mark III Construction, United States
Job Description
***THIS IS NOT A REMOTE POSITION***
Mark III Construction is growing, and we want you to grow your career with us! Our benefits, competitive compensation, and dedication to training and growth are what keep our employees happy but our work hard and play hard environment is what keeps everyone excited about coming to work every day.
Mark III Construction is a commercial and industrial construction company headquartered in Sacramento, California. Founded in 1976, Mark III started as an electrical contractor with a vision to become a multi-trade construction company. Fast-forward, Mark III’s footprint extends from Central to Northern California with additional operating offices in Fresno.
Mark III takes a big picture approach to the construction process self-performing electrical, plumbing, processed piping, HVAC, low voltage, underground, pre-fabrication, and MEP design. Instead of multiple consultants and countless sub-contractors, the customer works with just one company to eliminate multiple profit layers and complexity of schedules. With an impressive project history in the industrial, commercial, biotechnology, and food-grade technology industries we are able to perform initial construction, tenant improvements, and remodeling. From construction to service, Mark III has the capabilities to support you from the beginning of your project to preventative maintenance for years after. In addition, our dedicated service team is available for 24/7 emergency service and has the capabilities to perform plumbing, electrical, HVAC, general maintenance repairs, and much more.
Mission: Leading the Evolution of Construction
Vision: Exposing the World to a New Way to Build
Core Values:
- Teamwork
- Integrity
- Excellence
- Continuous Improvement
- Perseverance
What we offer:
Competitive Compensation, Personal Time Off, Internal and External Training, 401K, Medical, Dental and Vision
Requirements
Responsibilities:
- Serve as the initial contact for reporting of technical issues and answering questions regarding software/hardware/network issues.
- Accurately diagnose and resolve technical issues.
- Effectively escalate issues to the appropriate resources when necessary.
- Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation.
- Ability to prioritize work and exercise good judgement while managing multiple tasks.
Qualifications:
- At least 2 years’ experience in a hands-on technical support role.
- End-User desktop support, mobile device support, email support, and phone support experience.
- Experience troubleshooting AV equipment and remote conferencing tools like Teams, Zoom or WebEx.
- Proficiency with current Windows OS.
- Experience with Active Directory and Exchange.
- Experience with O365 Administration and Troubleshooting.
- Knowledge and experience supporting, troubleshooting and configuring PC Hardware and Software.
Benefits
- Health Care Plan (Medical, Dental amp; Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary amp; ADamp;D)
- Paid Time Off (Vacation, Sick amp; Public Holidays)
- Family Leave (Maternity, Paternity)
- Training amp; Development
- On Site Gym
Hourly range: $25 - $30 per hour DOE