Liberty Mutual: USRM Service Tech Software Engineer Intern - Covell
Hack.Diversity, Inc., United States
Job Description
About Liberty Mutual Insurance:
At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.We value your hard work, integrity, and commitment to make things better, and we put people first.
We’re on a mission to change the way people experience insurance in the digital age. From test-driving the latest technologies to creating intuitive consumer apps, Liberty Mutual is constantly innovating industry-leading solutions that provide peace of mind for our customers worldwide.
As an intern in our TechStart Internship Program, you’ll work side-by-side with our tech teams in a collaborative, diverse, and agile environment that is focused on driving change at Liberty Mutual.
Liberty Mutual has proudly been recognized as a Great Place to Work by Great Place to Work US for the past several years. We were also selected as one of the 100 Best Places to Work in IT on IDG’s Insider Pro and Computerworld’s 2023 list.
We have been named by Forbes as one of America’s Best Employers for Women and one of America’s Best Employers for New Graduatesas well as one of America’s Best Employers for Diversity.
Ready to join us?
About the Role:
Our Beacon application is an internally built platform for Claims and Service reps to drive digital communications with our customers in their channel of choice, including text and chat. Customer inquiries and claims serviced on these channels can often be resolved faster, promote self-service, and help reps focus on the more complex inquiries. Our goal this year is to improve the seamless flow of customers across service channels. The tech roadmap for this includes expanding our application to converge SMS and chat flows, introducing and improving automation, and making customer interactions available to other applications.
The intern will assist engineers in sprint work and will work on a small, time-boxed project based on where we are in our roadmap, helping to drive work forward and deliver business value. The intern will be greatly supported by a tech lead on the team.
This team uses a mix of technologies and tools: AWS, node, typescript, javascript, react, MongoAtlas, Dynamo DB.
*Please note that you are not expected to know all these technologies. We offer self-paced and on-the-job training opportunities as part of our onboarding process.
Qualifications:
- You’re working towards a degree in a technical discipline or equivalent training and certifications
- You have a proven track record of academic success
- You are fully authorized to work in the U.S. without restrictions now or in the future
- You are familiar with various IT concepts, strategies, and methodologies
- You have a general knowledge of design and development tools
- You’re fluent with at least one or more object-oriented software development languages
- You are passionate about learning and growing your technical skillset
Benefits:
This role is a part of our TechStart Internship Program, a robust network of 170 interns joining our technology teams across the country. The TechStart Internship will offer you:
- 1:1 feedback and consistent support from your manager
- Dedicated TechStart Intern Mentor that is assigned as a career resource
- Strong Hack.Diversity alumni presence at Liberty with opportunities to connect with them
- Full access to internal training platforms such as Pluralsight, LinkedIn Learning and O’Reilly
- Opportunities to participate in intern programming and events including orientation, networking sessions, socials, webinars, and an intern hackathon!
- Paid holidays, and paid time off
- Opportunities for fulltime employment and/or a second returning internship
Internships for 2024 will start on either May 20th, June 3rd, or June 17th, and are expected to last for at least 10 weeks.
Location: Hybrid in Boston, MA
Requirements
Qualifications:
- You’re working towards a degree in a technical discipline or equivalent training and certifications
- You have a proven track record of academic success
- You are fully authorized to work in the U.S. without restrictions now or in the future
- You are familiar with various IT concepts, strategies, and methodologies
- You have a general knowledge of design and development tools
- You’re fluent with at least one or more object-oriented software development languages
- You are passionate about learning and growing your technical skillset
Bene