Server AM
Belmond, United States
Job Description
El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for today’s luxury-seeking guest. With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.
As a Server at El Encanto, A Belmond Hotel, you are part of a team that shapes the culinary experience of our guests. In this role, you will master the art of delivering exceptional service and gastronomic and beverage experience.If you’re looking to develop your skills and be part of the future of luxury, this is your moment.
Requirements
· Knowledge of hotel history and statistics, and all daily meeting/events and location.
· Know all in-house VIP guests, daily specials, and wines by the glass
· Follow schedule, side work and station assignments.
· Thorough menu knowledge and wine paring
· Follow complete SOP details
· Points of service details:
· table set up
· tabletop maintenance
· service pace in delivering food from kitchen to guest table to insure food quality and presentation.
· Follow manager’s food and beverage orders in placing item in front of correct guest.
· Assists captain in any tableside presentation by serving plates assembled by captain.
· Pours coffee and water
· Respond to guest requests
· Participate in shift staff roll call briefing.
· Completes assigned side work; Opening/running/closing
· Use utilities and resources in a responsible manner to control wastage.
· Communicate relevant information to the department, your line manager and across departments, as appropriate.
· Comply with safe working practices, Health and Safety policy and ensure accidents/defects are reported immediately.
· Attend learning and development courses and complete eLearning modules, as required.
· Demonstrate and be a role model of Belmond’s core values of Care, Confidence, Curiosity and Community.
Benefits
At El Encanto we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
Medical, Dental and Vision coverage. In addition, the company pays for basic life and ADamp;D as well as short term disability. Team members can choose additional coverage to include voluntary life/ADamp;D, spouse life/ADamp;D, dependent life, critical care, hospital indemnity, accident and flexible spending.
The Company offers paid time off, sick pay, a 401(k) program with company matching, and an employee assistance program. Team members also enjoy free cafeteria meals and discounts on food and beverage, spa treatments, and retail boutique items.
The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and resort. It also offers food and beverage at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains and cruises.
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.