Summary
The Client Service Associate reports to the Senior Client Service Associate, Lead Advisor, or Principal Advisor and is critical to appropriately leveraging Advisors’ time. This position utilizes excellent customer service and problem solving skills to confidently provide information and education to clients in a timely, efficient, and professional manner.
Essential Duties and Responsibilities
- Assist in client meeting preparation and follow-up including assembling requisite paperwork, report generation, appointment scheduling and post-meeting documentation.
- Manage client needs regarding processing, service, and problem resolution in a timely and accurate manner while ensuring documentation and record keeping adheres to compliance standards.
- Successfully partner with Broker Dealer for new account establishment, account maintenance, and compliance.
- Process, submit, and service all account paperwork/requests; follow through to completion utilizing paperless procedures (including eSignature) where available.
- Assist in preparation of consolidated performance reporting on a monthly/quarterly basis.
- Maintain CRM database; define and ensure adherence to appropriate client service models.
- Manage multiple and competing priorities daily in pursuit of business objectives.
- Other responsibilities as assigned by the Senior Client Service Associate, Lead Advisor, or Principal Advisor.
Supervisory Responsibilities: None
Knowledge, Skills, and/or Abilities
- Advanced computer skills (Outlook, Word, Excel, and Power Point) are essential.
- Excellent communication skills, both verbally and in writing.
- Strong time management and organizational skills; able to work independently and effectively manage multiple tasks at once.
- Ability to build relationships with clients and internal partners and influence others without direct control.
Education and/or Experience
- Bachelor’s degree in a business-related field preferred.
- The ideal candidate will have 2+ years of experience in the financial services industry allowing for a good understanding of broker/dealer operations and financial services products, including but not limited to: equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.
- Previous experience in the independent financial services culture preferred.
Certificates, Licenses, Registration
· Series 7 and 65/66 required (or ability to obtain)
Benefits
Paid Holidays and Paid Time Off
Retirement plan with employer match