Note! Apply link will take you to an external website.
IT Associate
Nava, United States
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 16, 2024
Last Date
Mar 16, 2024
Location(s)
Job Description
About NavaOur mission is to partner with government agencies to deliver digital services and infrastructure that makes programs simple, effective, and accessible to all. As a public benefit corporation, our intent is not to win as much work as we can, but to design a portfolio that makes the highest leverage progress against that mission.
Nava has a role in every important program that serves vulnerable populations and can apply industry-level ecosystem pressure to transform service experiences, program outcomes, and agency adaptability.
Position SummaryThe IT Associate plays an integral role in maintaining the essential information technology infrastructure of Nava. The incumbent will be responsible for planning, managing and directing the technical onboarding of new hires and offboarding of departing employees, as well as making determinations to support existing employees' software license management, hardware issues, and audio-visual needs. Lastly, they will be responsible for large-scale asset and device management, in addition to collaborating with the IT Manager in emergency response incidents like lost hardware or account breaches.
All work will be done in support of Nava’s values: Be Active Stewards, Pursue the Root Cause, Think Long-Term, Build Together, Inclusion is Essential and Progress Takes Work. What you'll do- IT End User Full Lifecycle Management
- Responsible for planning, managing, and directing all aspects of equipment and software onboarding of new hires at all levels (e.g., account creation, hardware delivery, information security training, etc)
- Independently evaluates employee capabilities and needs with respect to training, researches, and provides direct training and support to employees who are unfamiliar with our core tools, core infrastructure, and hardware
- Manages all aspects of technical offboarding (e.g., account deletion, suspension, data transfer, release or return of Nava equipment) for departing employees
- Researches and recommends technical and non-technical solutions for IT challengesInterfaces directly with external vendors on an as-needed basis to evaluate and support the purchase of tools or licenses for tools
- Acts as the designated backup to the IT Director on necessary tasks (e.g., vendor management, strategic planning and discussion, etc) when the IT Director is unavailable
- Manage sensitive matters with a high level of confidentiality and discretion especially decisions directly impacting the global operations of the company
- Evaluates and makes determinations in order to grant software licenses to new and existing employees
- Maintains existing licenses and coordinates with Finance to procure and process invoices for software licenses
- Evaluates and recommends actions for end user problems with hardware and software licenses
- Device and Asset Management
- Procures new computers and other hardware for new employees, as well as longer-term employees whose hardware has issues
- Researches and recommends actions to address end user issues with hardware as they arise
- Ensures an appropriate inventory of computers, A/V equipment, and other devices that belong to Nava
- Coordinates with vendors to assist with malfunctioning devices
- Takes necessary action to wipe and assess returned devices when returned by users
- A/V Support
- Provides onsite A/V support for Nava events
- Supports the A/V needs for teams as they conduct virtual and in-person events that can involve Nava employees or the general public
- Evaluates and troubleshoots A/V matters
- Emergency Response Management
- Review, evaluate, and make recommendations in connection with information technology emergency matters
- Working with the IT Director to quickly and thoroughly respond to emergencies such as lost hardware or security breaches
Required Skills- 1+ years of experience in IT support or tech-forward customer service support
- An adaptive, empathetic, collaborative, curious, and positive mindset
- Experience with organizational software administration (G Suite)
- Experience managing basic IT, e.g. A/V setup and configuration
- Highly organized, resourceful, reliable, and detail-oriented
- Ability to work independently and autonomously within a distributed team while soliciting feedback when necessary
- Ability to think strategically around trade-offs and short term vs. long term benefits
- Excellent written and verbal communication skills
Desired Skills- Experience administering software for distributed 100+ person team
Job Specification
Nava
Information Technology and Services - San Jose, United States