Veeva System Administrator
Kate Farms, United States

ABOUT KATE FARMS

Kate Farms is a company with heart. Our company was founded on the belief that good nutrition leads to good health, and good health opens the door to endless possibilities. That’s why our mission is to make nutrition the cornerstone of healthcare so people can live their best lives. We are a medical food company that makes complete nutrition formulas for people who have a medical need for liquid nutrition.

Kate Farms works to be the place where a diverse mix of talented individuals want to come, stay, and do their best work. Ensuring a diverse and inclusive workplace where we learn from each other is at the core of Kate Farms’ values. We are an equal-opportunity employer and fully focused on equality; we believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other fascinating characteristics that make us different. We invite you to do the best work of your life with us at Kate Farms.

POSITION OVERVIEW

We are seeking a skilled and experienced Veeva System Administrator to join our dynamic IT team. As a Veeva System Administrator, you will be responsible for configuring and maintaining our Veeva systems. The ideal candidate will have a strong background in system administration, a deep understanding of Veeva applications (CRM, Network, and Vault PromoMats), and the ability to support critical system integrations and collaborate with cross-functional teams to optimize and enhance our Veeva ecosystem.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

1. System Configuration and Maintenance:

• Configure and maintain Veeva applications to meet business requirements, including Veeva CRM, Network, and Vault PromoMats.
• Execute and implement customization requests by Functional Administrators, including configuration, creating workflow triggers, workflow alerts/messages, automated email responses, etc.

· Manages routine business processes (Call Plan, Alignment, Account Profile, etc) and data loads/unloads that may require using tools such as Force.com, Data Loader, Excel Connector, and/or API tools.

• Supports the Veeva and Kate Farms account management processes and tools, including data change requests (DCRs), sample account creation, duplicate management, and other processes.

· Collaborate with development teams and configure Veeva systems to integrate them with other enterprise applications, including the Sample Order Fulfillment system, MDM and Contracting systems, etc.

• Support integration with Veeva Compass, related MyInsights Dashboards, and reporting.
• Maintain comprehensive work instruction documentation of system configurations, processes, and procedures.

· Assist Commercial Operations Team with direction on data structure/report types required for reports and dashboards.

• Supports Medical Marketing’s use of Veeva, including maintaining the integrity of Closed-Loop Marketing and Veeva Approved Email content tracking within Vault PromoMats system.

· Manage, configure, and support Veeva Vault PromoMats configuration and setup of Kate Farms content review processes (marketing collateral, Packaging) by collaborating with Process Manager(s).

1. User Support and Training:

• Provide support to end-users, addressing inquiries, issues, and requests related to Veeva systems via the Veeva Support mailbox, direct emails, etc.

· Provide subject matter expertise for Training development and roll-out to the field.

• Develop and conduct training sessions for users to ensure effective utilization of Veeva applications.
• Manage and create user Veeva Help Documentation and Videos, which will be used for Training and User Self Help

1. Security and Access Management:

• Implement and manage security protocols to safeguard data integrity and protect against unauthorized access.
• Administer user access permissions and roles, ensuring compliance with security policies.

· Conducts regular security/licensing audits, including new user setup, deactivation, and short-term vacant territory coverage account access.

1. Collaboration:

• Work closely with cross-functional teams, including Business Operations, Sales, Marketing, Content Review Team, and Compliance, to understand business requirements and ensure Veeva systems align with organizational goals.

· Collaborate as a Team Member of the Salesforce/Veeva Governance Team to maintain one cohesive integrated salesforce instance, including appropriate alignment for sandbox refreshes and coordination of Salesforce and Veeva releases.

· Champion for sales advisory committee and Digi-Ops Team that will assist in field ad

Job Rewards and Benefits