Client Success Project Manager
The Marketing Practice, United States
Job Description
Salary expectation: $75,000-$100,000
Who we are
Welcome to The Marketing Practice. We're not just an agency; we're the trendsetters in the integrated era of B2B, armed with a global team of 400 B2B specialists ready to unlock your potential. Our clients include the biggest names in the tech universe. We're talking partnerships with the trailblazers and the disruptors - working with them across the entire funnel to achieve the kind of growth that turns heads and winsawards.
We thrive on identifying, recruiting, and nurturing talents and you're next on our list! We trust you to manage your own time, we help you amplify your skills and create a career that not only defines success but reflects the genuine joy of mastering your craft.
The Role
The Client Success Manager (CSM) is responsible for the success and health of our client's projects. We are looking for an experienced project manager who is well-versed in client management, executing plans, timelines, and a natural problem solver.
You will oversee the development and success of 6-10 projects with multiple clients while building and supporting client relationships. You thrive in a self-motivated environment and understand how to calmly handle challenging situations. You take ownership of every aspect of your job, from the basics - staying on top of day-to-day tasks - to the strategic - like developing a deep understanding of a campaign's goals and the client's objectives.
Requirements
Project Management
- Responsible for the day-to-day management of projects for your clients.
- Assign design and creative tasks while being the gatekeeper between clients and internal team members.
- First line of defensive to problem solve issues that arise within the project delivery.
- Ensure that all projects are being delivered according to expectations and timelines.
- Meet with internal teams and clients on a regular basis to review progress and performance.
Client Services
- Develop an understanding of your client's goals and objectives for each project.
- Build strong relationships with clients by acting as a trusted partner.
- Promptly address any client satisfaction issues with the clients and internal team members.
- Collaborate with your Account Executive to brainstorm ways to grow the client.
Experience
- 3+ years of project management experience in day-to-day management on a variety of projects
- 1+ year of client facing experience
- Proven problem solver and conflict resolver
- Experience managing multiple projects / clients at one time
- Above average presentation and communication skills
- Experience with multiple technologies and a willingness and comfortability to learn new ones
- Self-driven with a bias towards action
- Organized and detail oriented
Preferred Qualifications
- Bachelor’s degree
- 3+ years of digital marketing experience
- 1+ year of B2B experience
- Familiarity with digital demand generation
- Familiarity with a project management platform
Benefits
What We Offer in Return
- Medical, dental, and vision insurance: Health is a priority worth investing in. We empower every employee to take charge of their health by providing comprehensive medical, dental, and vision insurance so they can perform at their best ability.
- Pre-tax flexible spending account (FSA) healthcare, dependent care, and transit available: We are committed to saving you money as we provide high-quality healthcare that is as flexible and diverse as our team.
- 4% 401(k) contribution with no vesting period: We are invested in our employee’s careers. Each individual has the opportunity to build a future for themselves through a 401k, and we see that as a success for the company as well.
- Plentiful paid time off: Each employee has the freedom to choose how long they want to be away from work. We recommend at least 20 days of PTO, so employees can fully rest and avoid burnout.
- Sick leave (15 days annually): Illnesses are taken seriously at TMP. We provide 15 days of sick leave so employees can take their time to make a full recovery before returning to work.
- Holiday shutdown (December 26th - 29th): As the whole company shuts down for a few days, you can celebrate the holidays with loved ones.
- Parental leave:
- Primary caregiver:12 weeks full pay and then 12 weeks 50% pay
- Secondary caregiver: 12 weeks full pay
- Frankie Me