Account Coordinator (Operations Support, Customer Service)
Burkett Restaurant Equipment, United States
Job Description
Burkett Restaurant Equipment amp; Supplies is a leading distributor of new and used restaurant equipment. In 2023, the company was recognized as a Top Workplace by the Toledo Blade and broke into the top 40 of the Top 100 Foodservice Equipment Distributors by Foodservice Equipment amp; Supplies magazine. Burkett has also been acknowledged by Inc. Magazine as one of the fastest growing private companies in the foodservice industry, along with receiving the 2019 Management Excellence Award from Foodservice Equipment Reports magazine. Join Burkett, a positive and energetic company that values your ideas, and be part of our continued success in the dynamic foodservice industry.
We are seeking to hire a full-time Account Coordinator to join our Operations Team with a focus on order and customer process support.
To learn more about careers at Burkett please visit: https://www.burkett.com/careers
Job Title: Account Coordinator
Primary Objective: Coordinate the day-to-day flow of orders to ensure on-time delivery, customer satisfaction, quality of product and the productivity of the Distribution Center team.
Primary Functions: Responsible for the post-sale coordination and scheduling of product shipments and delivery and installation resources to ensure achievement of defined operational service levels.
Reports To: Operations Manager
Scheduled Hours: Full time / Mon-Fri / 8:00am-5:00pm
FLSA Status: Exempt/Salary
Key Areas of Responsibility
- Generate system Projects through AutoQuotes conversions
- Works directly with Sales, Purchasing, Operations and Accounting team members to coordinate timely delivery of Projects and resupply orders
- Work closely and effectively with fellow Account Coordinators to ensure support across all accounts
- Measure project performance dashboard for quality, on time delivery and budget
- Responsible for managing project discrepancies and changes through resolution
- Complete close out documentation required per job where applicable
- Communicate Contractor Punch List to sales and install team members where applicable
- Schedule Equipment Certified Start-Up Inspection where applicable
- Facilitate Project Close Review to define lessons learned and gaps and wins
- Must thoroughly understand and display knowledge of all customer’s contracts and SLA’s
- Partner with the sales team to ensure account retention through seamless customer support, resource orchestration, and order fulfillment troubleshooting
- Capturing accurate information for Customer Relationship Management system (CRM)
- Other duties as assigned related to improvement of team performance, processes and client satisfaction
Requirements
- Ability to communicate effectively and professionally, strong verbal and written communication skills
- Detail-oriented with strong organizational skills
- Maintains composure in high stress environments and situations
- Excellent computer skills; proficient in Microsoft applications
- Adapts to changes in the work environment, manages competing demands and is able to deal with frequent changes, delays or unexpected events
- Self-Motivated ability to take the lead on problem solving, planning tasks and proactively managing project responsibilities.
Education and Training
- Associates degree or 2-3 years of business-to-business customer interaction experience required
- Project Management experience preferred
- Ability to read blueprints and understand layouts/designs is a plus
- ServSafe Level 2 Certification a plus
Only qualified candidates will be contacted.
Responses containing salary requirements are preferred
Benefits
The Company offers competitive wages, a complete benefits package which includes options for Health, Dental, Vision, Short amp; Long Term Disability, Life, Paid Time Off amp; Holidays after a 30 day waiting period and a 401(k) retirement program after a 90 day waiting period.
We are an Equal Employment Opportunity employer amp; a Drug Free Workplace.
Please Visit www.burkett.com/careers for more information!