Our SelectLeaders' client Highwoods Properties, headquartered in Raleigh, North Carolina, is a publicly traded (NYSE:HIW) real estate investment trust (REIT) and a member of the Samp;P MidCap 400 Index. The Company is a fully-integrated office REIT that owns, develops, acquires, leases and manages properties primarily in the best business districts (BBDs) of Atlanta, Charlotte, Dallas, Nashville, Orlando, Pittsburgh, Raleigh, Richmond and Tampa.
Highwoods is driven by a culture that honors integrity, fosters hard work, rewards creativity and builds team spirit. We are excited about our future and are confident that our Strategic Plan provides the best framework for the long-term future growth and stability of our Company. For more information about Highwoods Properties, please visit our website at www.highwoods.com.
THE ROLE:The Property Manager is responsible for the overall operation, financial success, and customer experience of a portfolio of class A office properties in accordance with company policies, procedures, and standards. Represent Highwoods Properties in a professional manner to customers, vendors, and the general public.WORK PERFORMED:
- Maintain contact with customers and owner representatives to ensure solid, reliable relationships and help anticipate our customers’ evolving needs
- Approve invoices associated with portfolio
- Manage capital improvement projects
- Manage property acquisition and/or new property start-up
- Develop and implement ideas to maximize operation efficiency, financial performance, and a customer-focused experience throughout the assigned portfolio
- Negotiate and manage vendor contracts within the assigned portfolio; all contracts are to be signed by the Director of Asset Management
- Responsible for the financial performance of the assets within the assigned portfolio
- Research, prepare and implement annual budgets including operating expenses and capital expenditures for building improvements
- Conduct regular property inspections to prevent problems; identify opportunities in accordance with department policy
- Adhere to company, division, and department policies and procedures and ensure compliance with codes, regulations, and governmental agency directives
- Review and monitor daily work order report and weekly outstanding work order report
- Initiate customer billings and assist in monthly collections as needed
- Assure optimal functioning of building systems (example, HVAC, fire/life safety, elevators, and security systems)
- Coordinate customer move-ins (i.e. welcome packages, etc.) and customer move-outs to promote customer relations and protect the property.
- Responsible for all customer move-outs within assigned portfolio and security deposit disposition within 30 days of customer move-out
- Review and provide explanations for monthly operating expenses variances greater than 5% and $1,000
- Review and understand leases related to assigned portfolio
- Coordinate customer projects and follow up on customer work requests
- Understand customer business needs and work with the leasing department and Asset Management to leverage our platform and help solve any real estate challenges they may have
- Be available as needed to perform/facilitate and maintain a status of active communication during emergencies
- Follow up with customers on annual customer surveys based on results
- Attend and follow up on all customer move-in and move-out punch list inspections
- Adhere to OSHA requirements related to the assigned portfolio
- Identify and implement procedures to minimize owner’s insurance risks
- Maintain receivables within assigned portfolio within 5% of monthly revenue
- Maintain customer relationships including traditional operations management and hospitality and foster long-term customer loyalty
Job Requirements:
- Effective organizational and time management skills
- Strong interpersonal skills with a passion for providing excellent customer service
- Detail-oriented and analytical
- Excellent written and oral communication skills
- Computer proficiency in MS Office and Internet
- RPA certification preferred
- Take initiative and be a proactive leader always focused on continuous improvement
- Onsite presence is required for this position
Education/Experience:
- Bachelor’s degree preferred, or an equivalent combination of education and experience
- 5+ years experience in commercial property management
- Proven record of providing excellent internal and external customer service
- Budgeting/reporting experience
- Proven experience managing capital improvement projects
Physical Requirements
- Must be able to inspect all areas of the properties, including roof (ladder access), basement, etc.