Karya Property Management/Nitya Capital is looking for a highly motivated and detailed System Support Specialist to join our IT team full time. MUST be experienced in RealPage amp; MRI Systems. The RealPage Support Specialist will primarily provide support to our property teams nationwide for all RealPage Systems including ticketing and troubleshooting.
Karya is a property management firm overseeing 50 multifamily apartment communities throughout Texas as well as Indiana, Nevada, Florida, Tennessee, and Arizona. This role would be a great addition to our team and provide full support to not only our property staff, as well as our Corporate Houston staff members.
Primary Responsibilities:
- Review, Support and Troubleshoot Property and Corporate user issues. This would involve phone support, email, video calls or an occasional visit to the property.
- Own and troubleshoot challenging issues and escalate to appropriate parties as needed.
- Partner with RealPage, MRI, and other vendors as required to find solutions and implement best practices.
- Manage all Roles and Access permissionsfor all RealPage products and perform onboarding / offboarding access requirements
- Manage Admin Level settings for property portfolio and tweak system behaviors.
- Manage tickets on the Ticketing system and maintain SLA, including regular reporting of ticket counts and turnaround times.
- Monitor and notice trends of repeat issues and explore permanent solutions or process changes.
- Oversee all property RealPage activities, create and follow checklists for all responsible tasks, manage and document all work performed ensuring records and SOPs are updated.
- New process set up amp; implementation using available tools and new tools
- Continuously learn about the software platforms to be ahead of changes and updates.
- Communicate with management teams to provide support with report building, data gathering, and daily activity navigation to adequately support team across Separate roles.
- Conduct regular audits for all RealPage products to ensure correct access to all roles internal/external
- Assist in data analysis, audit items.
Requirements
- 2-3 years' experience in a similar role or a support role with excessive usage of RealPage Platform
- Experience in multi-family housing or Commercial Real Estate
- Highly proficient in Microsoft Excel, Outlook and Word, MRI platform
- Proficiency in RealPage, especially with settings, Document Package setup etc.
- Experienced in providing Technical and Software support
- Strong Critical thinking and analytical mindset to be able to detect problems and find the root cause as well as supply solutions.
- Detail oriented and problem-solving skills required
- Excellent time management and ability to meet deadlines.
- Excellent communications skills, both written and verbal
- Ability to effectively handle difficult or frustrated users
- Ability to pick up different software applications easily and quickly.
- Persistent and motivated
- Customer service orientation and negotiation skills
- Detail oriented and ability to multitask
Preferred Knowledge/ Skills
- Proficiency/ Exposure to MRI Platform.
- Previous Multi-Family housing or Commercial experience.
- Strong communicator over the phone and through email with the ability to build effective relationships.
- Comfortable dealing with potentially frustrated users over the phone/ email.
- Ability to pick up different software applications with ease.
- Persistent and motivated individual.
Physical Requirements / Working Conditions:
- Primarily office position with occasional travel to properties
- Walking, lifting, standing, kneeling, and stooping will be regularly required.
- Lifting will be less than 30 pounds.
Benefits
- Health Care Plan (Medical, Dental amp; Vision)
- Life Insurance (Basic, Voluntary amp; ADamp;D)
- Paid Time Off (Vacation, Sick amp; Public Holidays)
- 401(k)