Assistant Property and Staff Manager
The Road Home, United States
Job Description
Who We Are
The Road Home has been a leader in the fight to end homelessness for 100 years (1923-2023). We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.
Job Summary
Position is responsible for assisting the Property Manager with the management of all on-site operations and achieving property financial and operational objectives as defined by the property owner and the management team. Additionally, Resident Advocates at Palmer Court will report to the Palmer Court Property and Staff Manager.
The position includes responsibility for ensuring all traffic, prospect, leasing, renewal and revenue data is correctly tracked in the property software, and producing daily, weekly and monthly activity and operating reports and that resident files are correctly maintained. Position also works with the property manager to ensure that all activities are conducted in compliance with all local, state and federal employment, housing, safety, landlord/tenant and real estate laws.
*If you physically are not able to do these tasks, we will make reasonable accommodations, so please still apply*
*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of any employment visa at this time.
Job title
Assistant Property and Staff Manager
Reports to
Property Manager
Position Status
Full Time
Salary Range
Grade 9, $24.25
Job Location
Magnolia
EEO Class
Mid Level Officials and Manager
FLSA Status
Exempt
Shift
Mon Fri, 40 hours
1. Supervise all Resident Advocates at Magnolia, including scheduling, performance plans, merit increases, hiring, discipline and terminations.
Building Security Responsibilities:
- Manage cameras, review tapes, ensure staff are doing camera rounds, know and understand how cameras work to utilize full potential in recording activity. Make copies as necessary for police or attorneys.
- Maintain security at all entrances, doors and gates onto the property. Report any maintenance problems to maintenance staff and advise property manager.
- Maintain visitor and guest logs: Ensure resident visitor files have current resident information and emergency contact information. Review to ensure procedures are followed.
- Common area security: Do rounds in courtyard, common areas and hallways, ensure doors are open/closed/locked as required. Monitor activities such as community meetings, resident activities and functions.
- Parking lot security: Work with staff, police and security to maintain a clean and safe property, ensure tenants are following rules about parking and outside activities, including trespass notices and parking enforcement.
- Manage amenities: Computer lab keys, exercise rooms, community building, barbecue grills parking spot stickers, enforcement for unauthorized vehicles, gate remotes, etc.
- Oversee Resident sign ups at desk, computer lab keys, exercise rooms, parking spot stickers, gate remotes, etc.
2. Work with property manager and other members of the property team to create a safe and participatory Housing First environment, and to adhere to budgeted cost parameters.
3. Work with office staff to insure all monies are collected as due and that all revenue data is posted correctly in the on-site property management software system
4. Follow Rent Collection Policy. Make daily deposits of all receipts.
5. Handle preparation of all resident notices, including monthly newsletters, resident activity notices, late payment notices and eviction notices.
6. Produce weekly and monthly property activity reports, including keeping a daily log of activity at the property.
7. Respond to inquiries, phone calls, correspondence and e-mail in a timely and responsive manner.
8. Assist Property Manager in maintaining Resident files for accuracy and compliance with Tax Credit Program and HUD Section 8 Regulations
9. Prepare balance statements and notices for non-payment of rent and other violations. Coordinate with property manager the status of client accounts.
10. Assist Property Manager with the eviction and rent process.
11. Work with Property Manager to hire, train, and develop on-site employees according to company policy and procedure, and with counseling and reviewing employees as necessary