Five billion people in the world do not have access to safe and affordable surgery, and this is a problem everywhere, not just in developing countries. At Proximie, we are focused on solving this and many other global challenges in healthcare to increase productivity, remove workforce shortages and improve patient safety around the world. Proximie is the platform uniquely designed to enhance operating room experiences globally by seamlessly combining telepresence, content management, and data insights. With Proximie, it’s about centralizing the data from the operating room, making it safely accessible, and digitally connected.
Here's what sets us apart, we’re the only platform to offer all the following:
Telepresence: Enabling live collaboration with peers or students remotely. Sharing the operating room experience without boundaries; with four views, privacy features, annotation, and chat.
Content Management: Enables the ability to record, store, and share surgical content safely in a Netflix like library of procedures.
Data Insights: Enables the ability to assess and improve operating room productivity. Real-time insights empower better decision-making.
Proximie was Founded in 2016 by Dr. Nadine Hachach Haram, an NHS surgeon and is headquartered in London with offices in the United States and Lebanon. Proximie has 100 employees today and is deployed in over 50 countries.
Check out Nadine’s Origins Story here: https://www.proximie.com/about-us/
Position Overview
The Customer Success Manager will help us deliver our world-class digital platform that delights our customers and positively impacts the surgical landscape, empowering surgical communities worldwide. This is a field-based, customer-facing role covering the geographical region to ensure our case management capability delivers on what is best for the surgeon, the patient, and our business partners.
The Customer Success Manager will be responsible for expanding the number of Proximie users within an account whilst also ensuring existing customers are delivered an exemplary experience utilizing the Proximie platform. As this role will include onboarding and training new customers whilst also enabling existing customers in using the platform effectively, it would be advantageous for the Customer Success Manager to have some technical knowledge and experience of audio/visual hardware and software.
We are looking for a great communicator, team oriented but with the ability to work independently and possess the capacity for learning new skills quickly.
Job Responsibilities
COMMERCIAL amp; CUSTOMER SUCCESS
TECHNICAL EXPERTISE
Requirements