HRIS Implementation Specialist
Workable, United States
Job Description
Workable makes software to help companies find and hire great people. We get recruiting and its role in building healthy workplaces which is why we’re proud more than 20,000 teams around the world use Workable to do exactly that. And while we take recruiting seriously, we don’t take ourselves too seriously. At Workable, you’ll find smart people who have fun, learn and innovate, and help others do the same. We brainstorm, we laugh, and, occasionally, we party (there’s a lot to celebrate), but we also appreciate people’s need for quiet time and focused work. We respect everyone, we hire the best, and make sure every experience is special.
We are growing fast and looking for an Implementation Specialist to join our team. As a member of the Customer Success team, you will work closely with our customers to ensure their success with using Workable Recruiting amp; HR. You will proactively engage with customers throughout their lifecycle, from onboarding and implementation to ongoing support. You will build relationships, understand their needs, and provide them with the right solutions to achieve their recruiting and HR goals. A top priority for this year is launching a white-glove implementation process for our new HRIS product.
This is a dynamic and fast-paced role that requires excellent communication, problem-solving, and project management skills. You must have a passion for customer success and be highly motivated to help our customers succeed. You should be comfortable in a metrics-based environment, able to prioritize your time well and enjoy creatively solving problems. You’ll do well if you embrace change, always look for opportunities to improve processes, and are looking for an opportunity to grow.
Requirements
- 3+ years of experience in customer success, onboarding, account management, or a related role
- Background in HR or HR tech preferred
- Bachelor's degree preferred
- Track record of hitting your objectives and taking on new challenges
- Experience working with CRM software, such as Salesforce
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Passion for customer success and a drive to help customers achieve their goals
- Onboard new customers to our Recruiting or HR products and ensure a smooth and timely implementation process
- Act as a liaison between customers and technical teams during data migrations and other professional services
- Proactively engage with customers to understand their needs and provide them with the right solutions
- Monitor customer success metrics and take proactive action to ensure customer satisfaction and retention
- Collaborate with cross-functional teams, including Sales and Product, to drive customer success initiatives
- Identify and escalate any customer issues or concerns to the appropriate teams
Benefits
Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better. On top of an exciting, vibrant and intellectually challenging workplace, we offer:
- Health amp; Wellness Benefits
- Retirement Plan
- Generous PTO
- Apple gear
Workable is most decidedly an equal opportunity employer. We want applicants of diverse background and hire without regard to race, color, gender, religion, national origin, ancestry, disability, age, sexual orientation, or any other characteristic protected by law.