Supervisor, Patient Solutions
AssistRx, United States
Job Description
AssistRx has engineered the perfect blend of technology and talent to provide life sciences companies with an efficient solution to improve patient uptake, visibility and outcomes. Our talented team members provide therapy and healthcare system expertise to help patients achieve better results from care.
As a growing organization, AssistRx views our people as our strongest asset. Join us as we continue to make a difference.
The Supervisor is responsible for supervising and coordinating activities of workers providing Patient Solutions customer support services.
- Directly supervises all employees within the Patient Solutions Program(s).
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Makes necessary changes in staffing based on day of week and other anticipated events.
- Monitors productivity of customer service representatives and generates reports.
- Monitors individual, team, and call center results to identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targets.
- Monitors service calls to observe employee demeanor, technical accuracy, and conformity to company policies.
- Answers questions and recommends corrective services to address customer complaints.
- Provides communication and follow up to ensure representatives are fully informed of all new information related to products, procedures, customer needs and company related issues, changes, or actions.
- Determines work procedures, prepares work schedules and expedites workflow.
- Studies and standardizes procedures to improve efficiency of direct reports.
- Maintains collaboration among workers and resolves grievances.
- Prepares composite reports from individual reports by direct reports.
- Performs other related duties as assigned by management.
Requirements
- Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
- Understanding and experience with Major Medical amp; Pharmacy Benefit Coverage.
- 2 to 3 years of experience leading a team in a call center environment.
- 2 to 3 years of reimbursement or patient services experience preferred.
Benefits
- Supportive, progressive, fast-paced environment
- Competitive pay structure
- Matching 401(k) with immediate vesting
- Medical, dental, vision, life, amp; short-term disability insurance
AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.
AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.