The Organization
What if K-12 education were designed to help all students develop lives of meaning and purpose? Wayfinder was founded at the Stanford d.school to answer this question. Our goal is to double our impact each year for the coming years. Our vision is to become the preeminent SEL curriculum company in the world leading the global movement of purpose, meaning, and belonging-based education worldwide.
What We Value
You’ll be joining a team of incredibly motivated and dedicated staff members committed to living our organization's values. We work collaboratively across teams, and we feel and act like a purpose-driven organization. To the best of our abilities, each person’s role aligns with their own sense of purpose, which feeds into Wayfinder’s larger sense of purpose.
Read this article about our workplace culture in Conscious Company.
We value access, equity, diversity, and belonging, and these values are represented in our product, our team, and our school partners.
Product: We develop our learning tools using human-centered design principles. We work with grade-level experts to ensure our curriculum is developmentally appropriate and engaging at all levels. Every Wayfinder lesson is supported by relevant research, prototyped in classrooms, and vetted by teachers over rounds of feedback and iteration. We use Universal Design for Learning principles to give every student an equal opportunity to succeed.
Team: Our team is composed of people from all different backgrounds and walks of life. We intentionally recruit, hire, and work with people of diverse identities + experiences. We focus on belonging: being connected, accepted, and valued by the people around us.
School Partners: We intentionally target a wide array of educational partners, from traditional to non-traditional, that work with a range of students from different socioeconomic groups. We’ve taught our curriculum in high-need schools in the Bronx, independent schools in Silicon Valley, and after-school programs in San Antonio.
The Role
The Product Support Associate provides stellar technical support for Wayfinder’s partners by responding to requests across multiple channels such as phone calls, emails, and chat requests. This role is responsible for overseeing the customer rostering process from start to finish, and will provide comprehensive technical and product support by troubleshooting and resolving complex technical issues. In addition to providing excellent customer service, this role will attend to essential projects as they arise, such as data management and clean-up in Wayfinder’s content management system, managing help center resources, and all other duties assigned by their supervisor or manager.
The role reports to the Sr. Product Support Manager.
We strongly encourage people from traditionally underrepresented populations in tech - such as women, People of Color, People with Disabilities, and LGBTQ+ people, etc - to apply!
Responsibilities
Requirements
Requirements
Essential experience