QA Engineer (Product)
Planning Center, United States

Planning Center, established in 2006, has grown to support over 70,000 churches worldwide. As an independent company, we pride ourselves on being debt-free with no outside investors. Churches use our tools to communicate and connect with their congregations, organize information, and coordinate events. We’re committed to building great products that solve real problems using web and mobile products.

Our team enjoys the flexibility of remote work, utilizing tools like Asana, Slack, Notion, and Zoom for collaboration. We gather quarterly at our main office in Carlsbad, CA, fostering our work relationships.

The QA Engineer is responsible for the quality of products at Planning Center. The ideal candidate will have a solid foundation in Quality Assurance and Software Testing, with relevant coursework or certification. They should have a keen interest in test automation methodologies and tools, a good grasp of software development and testing methodologies, and advanced knowledge in manual testing. Familiarity with programming or scripting languages like Python and JavaScript is preferred.

This role is a vital part of the product team, with the charge to speak into and raise the level of quality. Responsibilities include, but aren't limited to:

• Developing comprehensive test plans covering different testing types
• Identifying potential risks and challenges of the work in the test planning phase
• Executing predefined manual test cases
• Contributing to the improvement of testing strategies across the QA team
• Gaining familiarity with Cypress and other tools used for writing automated tests
• GitHub Workflow: Understanding version control using GitHub, including committing and pulling code
• Writing Test Scripts: Ability to create basic automated test scripts under supervision
• Debugging Skills: Debugging automated tests
• Leading the coordination of BETA testing efforts for entire products or major updates
• Developing and implementing rollout strategies for web software and mobile apps, considering different user segments
• Documenting observations and feedback from BETA testing
• Identifying and reporting straightforward bugs or issues
• Documenting Bugs - accurately recording simple bugs in the tracking system under supervision
• Assisting in Researching Bugs - assisting in reproducing reported bugs using detailed steps provided by others
• Testing Bug Fixes - verifying the fixes of simple bugs in a controlled environment following a testing plan
• Reviewing Product Pitches - evaluating product pitches from a quality perspective
• Attending meetings with Product Managers (PM) and Engineering Managers (EM) to understand the SDLC and the best ways to support the team
• Communicating effectively with team members

We offer a culture that emphasizes continuous learning, work-life balance, and a meaningful impact on our customer community. Our Core Values shape our work:

• Engage with Humility - We actively participate with openness and receptiveness. We are ready to listen, learn, and speak thoughtfully and kindlyregardless of skill level, expertise, or place on the org chart.
• Invest in our team - We give our time and energy to our team’s successimproving collaboration with effective communication, making space for diverse perspectives, sharing knowledge, and asking questions.
• Do Our Best Work - We aspire to do our best possible workcontinually looking for ways to improve the quality of our individual output and contribute to our team's overall success and growth.
• Focus on Customer Impact - We advocate for our customer’s best interests in our decision-makingwe can trace the goal of every project back to creating positive value for our customers.
• Think Holistically, Work Iteratively - We focus on taking practical steps towards our goals with an awareness of the broader contextthinking big, working small.

We believe the strongest teams comprise people with diverse backgrounds and experiences, and we are committed to cultivating that diversity here at Planning Center. We're building an inclusive, supportive place for you to do your best work. You'll join a company where your contributions are valued and your well-being matters.

During the hiring process, you’ll have a chance to interact with several team members. We strongly encourage you to bring any questions to anybody you interact with. You’re interviewing us as much as we’re interviewing you.

Applications will be accepted until 9AM PST on March 11th. We will evaluate and respond to submissions between March 11th and 15th, and Zoom interviews will take place betwe

Job Rewards and Benefits