Patient Billing Advisor
Reno Orthopedic Center, United States
Job Description
As a Patient Billing Advisor (Patient Financial Advisor), you would be crucial to our mission because you would help patients understand the cost and payment of their procedures that will help them improve their lives. On any given day, you could speak with a patient to help them understand their payment responsibility or answer questions about insurance coverages. If you value respect, optimism, compassion, innovation, and top-notch patient care, you have found your home.
Be a part of our family and contribute to your community in a real and tangible way. Apply now to be a part of something fantastic!
What would you do as a Patient Financial Advisor?
This position focuses its time and effort on the following duties, though others may be required:
- Monitor and collect patients’ financial responsibilities for procedures/services including setting up payment plans and monitoring collection of payment plans;
- Verify insurance eligibility via verification portals and telephone and document deductible/co-insurance data in patients’ charts;
- Conduct insurance benefits review with patients to ensure patients have a clear understanding of their monetary responsibility;
- Maintain detailed, accurate, and timely documentation in patients’ charts;
- Assist physicians and medical staff concerning billing procedures and account inquiries.
Requirements
- To be successful in this role, you must have the following minimum qualifications:
- Certifications/Education
- High School Diploma/GED;
- Experience:
- One year of experience performing customer service duties;
- Communicating effectively and professionally with various levels of employees, outside entities and customers;
- Using computer systems and applications, including Microsoft Office;
- Deescalating tense or sensitive conversations with customers/clients/etc.;
- Reviewing work and checking for errors to ensure accuracy.
Work Environment
This position operates in a professional office environment.
Physical: The noise level is usually moderate.
An individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential job functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this position at any time.
Benefits
Check out our home page by clicking on View all jobs to explore the many benefits ROC provides to employees! This position is eligible for full-time benefits.