Service Desk Technician
NTWRK, United States

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Mar 7, 2024
Last Date
Mar 16, 2024
Location(s)

Job Description

Company And CultureLaunched in 2018,NTWRKis a curated marketplace that brings together the world's most influential artists, brands, and personalities to create and celebrate culture. Rooted in sneakers, streetwear, and all things collectible, NTWRK offers unprecedented access to rare and exclusive products, while fostering communities of buyers and sellers, through traditional, livestream, and auction shopping experiences.NTWRK’s unique approach connecting entertainment and shopping has attracted investment from the likes of Jimmy Iovine, Live Nation,Main Street Advisors, Goldman Sachs, Kering, and UTA Ventures, among others.Join us to help redefine the way people shop, while building a global marketplace that moves at the speed of culture. NTWRK is committed to building a high performing team that is passionate about what they do and the communities we serve.Everyone at NTWRK truly believes in the company and its mission; it’s almost a requirement for working here. There is synergy within the teams that makes NTWRK what it is, a well-oiled machine. Employees are at the forefront of the company's success because each one of us is given the opportunity to provide suggestions, feedback, and direction.The MarketIn 2022, the Chinese live-stream shopping market generated over $423 billion in revenueand by the end of 2023, nearly a quarter of China's total online shopping revenue will be attributed to some form of live video commerce. In the US, the livestream shopping market is expected to reach $68 billion in 2026. Consumer adoption is growing very rapidly, creating a massive opportunity where NTWRK can speak to the niche, fan-driven communities who crave authenticity.
NTWRK in the News
Forbes-America’s best startups to work for in 2022 and the much-hyped e-tail platform that’s putting a rocket under retailtainment
LinkedIn-NTWRK named one of the 50 best startups.
AdAge-Hottest Brands
Fast CompanyBrands that Matter
Webby 26thAnnual Webby Winner in the Apps and Software Shopping category
NTWRK has raised $50 million
Complex Acquired by NTWRK, With Investment From Universal Music Group
What You’ll DoData analysis forms the foundation of any successful business. Our Data team owns the pipelines through which our data runs, the dashboards that surface key metrics, and provides a critical role in helping teams understand how our products and services are performing in the real world.What You’ll Do
  • AdministerComplex Business Applications including Google Workspace, Slack, Dropbox, OneLogin, Adobe Creative Cloud, Office 365, Airtable, Malwarebytes, etc.
  • Provision and de-provision user’s access to core IT systems and services
  • Set up computers for new employees (account creation, software installation, etc.)
  • Manage users inside IAM Directory Services
  • Configure, install, troubleshoot, repair, update and maintain all desktops, laptops, mobile devices and all other firm approved technology peripherals
  • Answer telephone, Slack, and e-mail inquiries promptly, and troubleshoot and manage all hardware, software, and/or network related issues that arise
  • Log all computer serial numbers into NTWRK’s Asset Inventory System
  • Configure endpoints with Meraki Systems Manager Mobile Device Management
  • Diagnose, support, maintain, and troubleshoot all Mac/PC hardware issues
  • Configure other office required equipment such as Google Meet conference systems and Nest security cameras.
  • Other related duties per need and management direction
Who You Are
  • Experience working with Google Workspace, Dropbox, OneLogin, Adobe CC, Slack, Office 365, Airtable, Antivirus, etc.
  • Solid understanding of IAM Directory Services such as Active Directory or Google Workspace
  • Ability to create and developKnowledge Base Articles / Support Documentation
  • Experience configuring networking systems (Cisco Meraki or equivalent) and familiarity with VOIP Phone Systems
  • Knowledge of ITIL/ITSM best-practices
  • Capability to learn new systems and research and troubleshoot issues in computer and network systems
  • Solutions-oriented mindset for problem solving and providing technical support value to end users
What We Offer
  • Best in class health, dental, and vision insurance
  • Short-term/long-term disability and life insurance
  • Paid Parental leave
  • 401k with 4% match
  • Pet Insurance
  • Legal and Identity Theft Plans
  • Vacation time and sick days
The Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to experience and performance. The range listed is just one component of NTWRKs Total Rewards offerings for employees.We’re an equal opportunity employer. All applicants will be considered for employment without attention t

Job Specification

Job Rewards and Benefits

NTWRK

Information Technology and Services - Los Angeles, United States
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