IT Operations Specialist - AV/Network (1-month contract)
Wealthsimple, United States

• Design, build and configure the network infrastructure in our physical spaces
• Build out reporting and monitoring tools for the networks
• Work with our security teams to ensure our on-prem work is safe and secure and our guests have a great experience
• Troubleshoot and maintain our AV infrastructure
• Maintain, troubleshoot, and inventory our equipment while providing Wealthsimplers with top-notch technical and moral support, escalating when necessary
• Schedule and perform audiovisual preventative maintenance, firmware and software upgrades. Plan equipment upgrades ensuring uniform solutions
• Help to develop and maintain technical documentation and processes
• Proactively identify opportunities to make things better. Suggest improvements and deploy new technologies to support Wealthsimple's rapid growth
• Use a ticketing system for tracking issues, troubleshooting, user support and internal communications
• Work with a dynamic team where roles are fluid but goals are unified. Expect to learn skills beyond the role, and continuously improve your craft
• Build relationships and trust both with the immediate team as well as our internal customers

• Has a passion for network infrastructure with 3+ years of experience providing network support and configuration
• Is familiar with common network monitoring tools and methods
• Has experience providing audiovisual support in both a corporate office environment as well as to remote users.
• Entry-level familiarity with A/V and remote presence technologies, both hardware and software (eg. Zoom, Meet, Teams)
• Has exceptional communication skills coupled with the ability to maintain a solid working relationship with other internal teams
• Plans, organizes, and schedules in an efficient, productive manner
• Adjusts quickly to changing priorities and copes effectively with complexity and change
• Is eager to teach and learn from your team. We value making each other successful!
• Is willing to find solutions to problems you've never seen before and distill complex problems into simple solutions
• A creative mind for solving problems outside-the-box
• Is interested in a hybrid work environment

• Knowledge of network and AV industry standards, manufacturers and technologies
• Exposure to drafting schematics and diagrams using software like AutoCAD, Lucidchart or Illustrator
• Has experience setting up and maintaining SNMP servers and related open source software
• Familiarity with basic networking security concepts (eg network segmentation, RADIUS, MAC whitelisting)
• Experience with a wide range of audiovisual technologies as well as the desire to learn and play with new tools
• An understanding of more physical procedures like infrastructure rough-in, cabling, rack building, system troubleshooting and system verification (our vendors do most of the physical work, but a proper understanding of the build process is important)
• Experience working with a ticketing system (e.g. Zendesk or Jira Service Desk)
• Comfortable with setting up or troubleshooting the occasional Mac or PC
• Strong comprehension of

Job Rewards and Benefits