Table Service Shift Supervisor (Seasonal)
Avant Gardner, United States
Job Description
WHO WE ARE
Avant Gardner is New York City's premier event space and producer. Its flagship venue, The Brooklyn Mirage, is the crown jewel of New York City entertainment and one of the most iconic venues in the world. Avant Gardner’s 80,000 square foot complex occupies an entire city block of East Williamsburg, highlighted by the space’s unrivaled audiovisual features including a 200 foot wide, 15k resolution video wall. Voted North America's 'Best Large Club' in 2022 and 2023 and ranked top ten globally by DJ Mag, Avant Gardner has welcomed sold out shows featuring today's top acts and emerging global stars including Drake, Skrillex, Turnstile, Four Tet, John Summit, Glass Animals, Carl Cox, Keinemusik, Christina Aguilera, David Guetta, Marshmello, Reneé Rapp, Rina Sawayama, Rüfüs Du Sol, SOFI TUKKER, Tiësto, and many more. Avant Gardner’s portfolio includes event brands such as The Cityfox Experience along with programming across New York City. For more information, visit Avant-Gardner.com.
WHO YOU ARE
- Someone who is highly organized
- Someone who is able to juggle multiple things at once
- Someone who is proactive, reliable, and has a no task too small attitude
- Someone who can keep calm under high pressure situations
ABOUT THE ROLE
The Table Service Shift Supervisor oversees table service during the event, ensuring service standards are upheld at all times. This role provides excellent customer service, responsible for processing client payments and providing bottle service staff with the correct products and appropriate tools for the successful execution of each event.
ESSENTIAL DUTIES amp; RESPONSIBILITIES
- Reports to the Table Service Manager and Senior Famp;B Manager.
- Oversees all hospitality elements during ROS, ensuring table service standards are being met and any client needs/special requests are appropriately addressed
- Provides excellent customer service during the event, cultivating client relationships and making introductions between clients and service staff
- Assists bottle servers with table setup/maintenance and serving guests, as needed
- Ensures table service staff takes appropriate breaks
- Assists table service managers with scheduling needs
- Contributes to ideas for improving table service, process, and procedures
- Processes client payments, ensuring accurate cash handling and credit card policies are followed
- Provides end of event reporting and submits gratuity related information to Famp;B management
- Ensures table service is operating in compliance with DOH, OSHA, and SLA standards
- Works with the Table Service Manager on menu maintenance
- Responsible for entering table service COGS into Billfold
- Coordinates with bar supervisor regarding bar product inventory and supplies for table service
- Communicates any table service issues, repairs, and product needs to the Table Service Manager
PREFERRED QUALIFICATIONS
- Ability to communicate in English with guests and co-workers
- Consistently maintain a well-groomed appearance, posture, and hygiene
- Maintain dialogue with all cultures and ethnicities while upholding a warm, positive, and friendly persona at all times
- Requires strong knowledge of spirits, wine, champagne, and mixed cocktails
- Willing to work in loud and fast-paced environments
- The ability to work within a team environment
- Experience in bottle service preferred, but not required
COMPENSATION
- The hourly rate for this position is $30