Customer Experience Specialist
Gunner, United States
Job Description
Description
Gunneris the Uncontractor! A premier home improvement company that delivers the customer experience every homeowner truly deserves. Gunner is #965 of Inc. 5000 fastest growing private companies and most recently, our online roofing platform was named a winner of the Good Housekeeping’s 2023 Home Renovation Awards! As such, we’re expanding nationally and looking for a Customer Experience Representative.
We are looking for an individual who is experienced on the phones. As a Customer Experience Representative, you’ll be trained on Gunner’s product offerings, systems and software and set up for success. This is a player role and a position of what we envision will become a department as the company continues its expansion efforts.
What’s in it for you?
Competitive base salaries
A 401K (with matching) retirement savings program
Health Insurance (with company contribution)
Path to promotions within Gunner organization
Company phone and computer
A paid 2-week training as part of onboarding
Unlimited PTO
A fun and passionate team!
Requirements
What you will do:
- NO COLD CALLING COMPANY LEADS PROVIDED
- Answer company phone lines to conduct a discovery call and dispatch a Sales Representative for an in home appointment
- Dispatch Project Managers for service requests, as needed
- Act as a ‘Gate Keeper’ for solicitation calls
- Articulation of Gunner's Products and Services to new and existing homeowners
- Work efficiently as a team member and solo
- Attend company and team meetings
- Manage and nurture company leads to set sales appointments at a high level
- Tracking data and analytics
What you will bring:
- One year previous Sales Experience Preferred
- Bi-lingual preferred (Spanish)
- Phone experience required
- A passion for making a difference!
- Outstanding communication and listening skills
- HubSpot experience, a plus
- Must have an unlimited drive to succeed and a positive attitude
- A desire to find creative solutions in a dynamic, changing environment
- Charisma, sense of humor, and people skills needed
Benefits
Gunner is committed to hiring a talented and diverse workforce.