Field Services T1.5 Engineer
WEBIT Services, United States
Job Description
Job Overview:
We are seeking a dynamic and customer-focused Tier 1.5 Field Technician to join our team. In this role, you will be responsible for providing on-site technical support to our clients, ensuring the smooth operation of their IT systems and infrastructure. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for delivering top-notch customer service.
Responsibilities:
- Perform on-site visits to clients' locations to provide technical support and troubleshoot issues related to hardware, software, and network systems.
- Diagnose and resolve technical problems in a timely and efficient manner, escalating more complex issues to Tier 2 support as needed.
- Install, configure, and maintain IT equipment, including desktops, laptops, printers, routers, and other peripherals.
- Collaborate with clients to understand their IT needs.
- Ensure compliance with company policies and procedures, as well as industry best practices, during all on-site visits.
- Document all work performed, including troubleshooting steps, solutions implemented, and any relevant client communication.
- Provide training and guidance to clients on the use of IT systems and applications.
Requirements
- Associate degree in Information Technology, Computer Science, or related field preferred.
- 2+ years of experience in a similar role, providing on-site technical support to clients.
- Strong knowledge of hardware, software, and network troubleshooting techniques.
- Proficiency in Microsoft Windows and Office Suite, as well as experience with Mac OS and Linux systems.
- Excellent communication skills, with the ability to explain technical concepts to non-technical users.
- Customer-oriented mindset with a focus on delivering exceptional service and building positive client relationships.
- Valid driver's license and reliable transportation, as this role requires travel to client sites up to 5 times a week.
Benefits
About WEBIT Services
Based in Naperville, IL, we are a Managed IT Services Provider with a Team First mindset. Our uniqueness is rooted in our philosophy that you don't have to be big to be a great organization.
There are many things that separate WEBIT from other organizations, but perhaps the most important is our commitment to transparency and our ethical duty to Integrity. We practice Open Book Management, which teaches financial literacy and shares all our financials with the team. We do this because we are all in it together, as a Team, and everyone plays a part in the success we enjoy together in a growing, employee-owned organization.
Benefits:
- Company-paid Day-1 Health Insurance (BCBS)
- Company-paid ADamp;D Insurance
- Company-paid LTD amp; STD Insurance
- Quarterly Company Bonus Program
- Unlimited PTO
- Annual Vacation Bonus
- Employee-Ownership
- Educational Assistance amp; Professional Development
- Employee Assistance Program
- Dental Insurance
- Vision Insurance
- 401k
- Life Insurance
- Travel Reimbursement
- Outstanding culture of teamwork and camaraderie
- and more...
Additional Information:
- Position Type: Full-time, salaried
- Travel Requirement: Local Chicagoland Area Only
- Salary Range: $50,000-65,000
- Employee Ownership Eligibility: After 1 year of service