MSSP Support Technician Level 1 (Helpdesk Onsite Support)
bdManagedIT, United States
Job Description
bdManagedIT serves as a cornerstone in cybersecurity for our local community, dedicated to safeguarding businesses and organizations with cutting-edge solutions. Our commitment to innovation, integrity, and excellence has made us a trusted partner in cybersecurity. We offer a vibrant work culture that values growth, teamwork, and a strong work ethic. As we expand, we're looking for a motivated Level 1 Technician eager to jumpstart their career and become a valuable member of our team.
Role Summary:Kickstart your journey in the tech world as our Level 1 Technician. This role is your opportunity to delve into cybersecurity and IT support, providing first-line helpdesk and onsite support. Ideal for tech enthusiasts with a knack for problem-solving, this position offers hands-on experience in a supportive, growth-oriented environment.
Key Responsibilities:- Provide prompt and efficient response to client support tickets, addressing basic technical issues.
- Conduct onsite setups and maintenance, ensuring hardware and software configurations meet our security standards.
- Facilitate the smooth operation of client networks, including setups, security checks, and regular maintenance.
- Collaborate with our team on various projects, demonstrating a strong work ethic and team spirit.
- Maintain accurate records of all client interactions, troubleshooting, and solutions provided.
Requirements
Job Requirements- Reliable transportation for local travel to client sites.
- Clean criminal background and good driving record.
- Consent to undergo a credit check and provide 3 professional or personal references.
- Strong foundational knowledge in IT and willingness to learn.
- Exceptional integrity, work ethic, and the ability to work effectively both individually and as part of a team.
- Candidate must be able to satisfy knowledge check outlined in Prerequisites section.
- Understands on-premise local domain concepts including Active Directory, Group Policy, and DNS
- Understands basic networking concepts including firewalls or routers, WiFi management, CIDR notation and general subnetting.
- Understands concepts of email servers like Microsoft365 and DNS records associated including MX, SPF, DKIM, DMARC
- Basic technical proficiency with computer systems, networks, and cybersecurity principles.
- Strong interpersonal and communication skills, with a commitment to excellent customer service.
- Eagerness to learn, adapt, and grow within the cybersecurity field.
- Microsoft365 fundamentals or similar technical certifications.
Benefits
Compensation and Benefits:- Salary Range: $37,000 - $42,000, commensurate with experience and qualifications.
- Comprehensive benefits package including health insurance and paid time off.
- A supportive and dynamic team environment with opportunities for professional development and growth.
- Be part of a mission-driven company that plays a crucial role in protecting our local community.
- Work in a culture that values your growth, encourages collaboration, and recognizes your contributions.
- Jumpstart your career in cybersecurity with hands-on experience and continuous learning opportunities.
Embark on your cybersecurity journey with us! Submit your resume and a cover letter outlining your interest and suitability for the role.