Customer Support Analyst
Interapt, United States
Job Description
Interapt is a leading technology services company that is transforming industries and empowering humans with technology. Our team is comprised of passionate individuals who are dedicated to excellence and have a strong desire to make a positive impact. We are committed to creating an inclusive and diverse workforce that fosters growth and development.
Interapt is currently seeking a Customer Support Analyst for a contract opportunity on our team. In this role, you will be responsible for providing advanced technical support and troubleshooting assistance to our customers. You will play a critical role in ensuring customer satisfaction and resolving complex issues in a timely manner.
Responsibilities:
- Provide tier I technical support to customers via phone, email, and chat
- Identify, troubleshoot, and resolve complex technical issues
- Collaborate with 1 support team to provide seamless customer service experience
- Document and track customer issues using our internal ticketing system
- Escalate unresolved issues to appropriate internal teams
Requirements
- Minimum of 1 years of experience in a customer support analyst role
- Knowledge of Service Now and customer support tools
- Strong technical aptitude and ability to quickly learn new technologies
- Proven experience in troubleshooting and resolving complex technical issues
- Excellent communication and interpersonal skills
- Ability to work independently and in a team environment
If you are a customer-focused problem solver with a passion for technology, we would love to hear from you. Join our team at Interapt and be part of our mission to transform industries and empower humans with technology.
Benefits
- 100% Remote Work
- Training amp; Development
- Health Care Plan (Medical, Dental amp; Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary amp; ADamp;D)
- Paid Time Off (Vacation, Sick amp; Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term amp; Long Term Disability
- Wellness Resources