Social Media Specialist
The Social Element, United States

Where: US-based Remote (only to be carried out within US locations)

Type: Full time salaried role

Founded 21 years ago, we're a leading, global and independent full-service social media agency with a team of over 260 members. From Diageo to Mondelez to Dr Pepper, we are trusted partners to some of the world's largest brands.

Our winning formula? Building strong client relationships to become the voice of their brand on social media.

Why us? We believe in the power of Genuine Human Connection to drive brand growth, trust, and loyalty. Social media is our foundation, where we give brands the tools to emotionally engage with their audience like never before.

Are you a social media savant with a finger on the pulse of internet culture?

Do you have the creativity and communication skills to switch up your voice to match any client's personality?

If you're a detail-oriented, organized, and timely communicator with a love for collaboration and problem-solving, we want you on our team!

In this role, you'll have the opportunity to flex your extensive knowledge of platforms like Facebook, Twitter, Instagram, and TikTok to create community engagements that truly resonate with a brand's community. You'll take pride in your work, and have a passion for showing love to the brands you represent.

As a Social Media Specialist you willbecome the voice that resonates with our client's brands! Dive into the world of community management and play a pivotal role in fostering and expanding online communities. Engage directly with our clients' consumers, managing a steady flow of interactions, from addressing concerns to celebrating brand love.

But that's just the start - you'll proactively seek out opportunities to boost the brand's presence, engaging with trend-relevant content to amplify their reputation. You'll also delve into the analytics, crafting insightful social media reports to drive success.

Here's a taste of your day-to-day:

• Manage the social media presence of multiple brands, creating meaningful engagements with their audience.
• Seamlessly switch gears between various brand voices, capturing their unique essence.
• Stay ahead of the curve with the latest social media developments and trends.
• Refine engagement tactics based on platform changes and client feedback.
• Deliver timely and insightful social media performance reports, driving future strategies with solid KPIs.
• Share valuable insights and cultural trends from the digital realm with clients and strategists.
• Carry out both proactive and reactive engagement strategies, always aligned with each brand's tone and guidelines.
• Recognize opportunities for brands to connect with the community.

Requirements

• Strong experience in community management on behalf of a brand, ideally on behalf of numerous brands
• Experience using social platforms including Facebook, Twitter, Instagram, YouTube, and TikTok.
• Working knowledge of social media platforms and their audiences and staying on top of the latest trends and changes..
• Experience publishing social content, contributing to reports, and executing a brand’s social media strategy.
• Previous agency or big brand experience is desirable

If you're ready to join a dynamic team and make your mark on the social media landscape, apply now!

We operate a BYOD (Bring Your Own Device) Policy which means to carry out this work, your PC will need to meet the following requirements:

• Operating system Windows 10 64bits or higher / MAC OS X version 12 (Monterey) or higher. We do not support Windows 8 or older / MacOS Big Sur or older.
  i5 8th generation or faster 64-bit (x64) processor
• At least 8GB RAM (16GB recommended)
• Internet speed is 20Mbps download / 1Mbps upload (50Mbps download / 5Mbps upload is recommended)
  40 GB available HDD (SSD recommended)
• A Webcam and headset
• Android or iOS device for 2FA
• Chromebook, Linux and Cloud VMs are not supported. If you wanna run a local VM (virtual machine), you need to send us your computer specs and explain how you intend to do this.

Please Note: It is essential to have all IT requirements to qualify for the process and IT policy.

Job Rewards and Benefits