Billing Support Representative
Ntirety, United States
Job Description
COMPANY OVERVIEW:
With over two decades of successfully operating, managing, and securing private, public, and hybrid cloud environments, Ntirety has led enterprises across industries through the volatile early days of data hosting into the world of 24x7 managed security with our premier Compliant Security solutions. Through cost effective and scalable solutions tailored to business-specific needs, Ntirety eliminates gaps in both security posture and compliance documentation by delivering solutions that cover the entire application, the entire compliance and security process, the entire time.
When it comes to a cybersecurity crisis, the question is not if, but when it will happen that’s why Ntirety’s mission to provide proactive compliant security is crucial in today’s business landscape. No matter what role or department you work in, being a part of Ntirety means supporting all of our different teams to help keep our clients protected and updated on the latest in cybersecurity.
Join the team at the forefront of this mission-critical industry. For more information about Ntirety, please visit www.ntirety.com.
POSITION PURPOSE:
The Billing Support Representative is responsible for taking incoming customer calls, making outbound collection calls, retrieving voicemail messages from the billing support phone queues, transferring calls to the appropriate internal teams, sending invoices and statements to customers, QA order reviews, creating amendments, credit memos, debit memos and processing accurate tickets.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
· Fielding incoming customer inquiries regarding billing inquiries, new and existing order/services inquiries, domain name renewals via phone and e-mail
· Collections via email and phone calls on past due accounts via the aging control process
· Invoicing customers and processing payments via echeck or credit card.
· Fielding incoming support requests, making detailed and accurate phone tickets and then passing those customers on to the technical support department.
· QA incoming orders/opportunities via the CPQ process
· Assisting the sales team with customer billing requests
· Creating billing reports via the billing system
· Other related tasks/projects as assigned
Requirements
DESIRED MINIMUM QUALIFICATIONS:
· Computer Literate (Keyboard and PC knowledge required)
· Call Center Experience
· Ability to work with patience and courtesy in customer relations
· Ability to communicate effectively both verbally and in writing
· Ability to think quickly and logically to ensure expedient response to customer inquiries
· Ability to enter information into multiple screens while listening to customers over the phone
· Resolve customer billing issues over the phone
· Strong organizational skills
· Strong Problem Solving Skills
· Collections Experience
· Proficient in Microsoft Word and Excel
· Proficient in Multitasking
· Education: High School Diploma, or equivalent combination of education and experience
Benefits
Ntirety is an Equal Employment Opportunity / Affirmative Action Employer (EEO/AA).
Ntirety offers a competitive salary and benefits including Paid Time Off, FREE Medical to Employees, Dental, retirement plan with 401(k) match, and much more. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you! Ntirety is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other classification protected by Federal, State or local law.
Ntirety thanks all candidates for their interest; however, only shortlisted candidates will be contacted.