Travel Technology Support Specialist
WorldVia, United States
Job Description
We are currently seeking a Travel Technology Support Specialist to join our team at WorldVia. In this role, you will be responsible for providing technical support and troubleshooting assistance to internal and external users of our travel technology systems.
As a Travel Technology Support Specialist, you will be the first point of contact for users who are experiencing issues with our systems. Your role will involve diagnosing and resolving technical problems, documenting and tracking issues, and escalating complex problems to higher-level support teams when necessary.
The ideal candidate for this position is highly knowledgeable in travel technology systems and possesses excellent problem-solving skills. You have a deep understanding of GDS systems such as Travelport, Worldspan, and Sabre, and you are familiar with mid-office automation and quality control systems as well as various booking platforms.
Your outstanding communication skills will be crucial in assisting users with their inquiries and ensuring customer satisfaction. You will also collaborate with other team members and vendors to ensure timely resolution of technical issues.
If you are a detail-oriented and organized individual with a passion for travel technology and a commitment to providing exceptional customer support, we would love to hear from you. Apply today and join our dedicated team!
About WorldViaWorldVia is a leading travel company that is revolutionizing the industry through its innovative products and services. We are focused on providing exceptional travel experiences to our customers and enabling travel business owners and travel advisors to succeed.
At WorldVia, we value diversity and inclusion, and we believe that our team members are key contributors to our success. Join us and be part of our collaborative and dynamic work environment!
Requirements
- Bachelor's degree in Computer Science or a related field
- 2+ years of experience in technical support or a related role
- Strong knowledge of travel technology systems, including GDS systems (Travelport, Worldspan, Sabre)
- Experience with mid-office automation and quality control systems
- Familiarity with various booking platforms
- Excellent problem-solving and troubleshooting skills
- Strong communication and interpersonal skills
- Ability to prioritize and manage multiple tasks effectively
- Detail-oriented and organized
- Experience in the travel industry is a plus
Benefits
- Employer-Sponsored Medical and Dental Insurance with Employee Contribution
- Fully-Funded Life Insurance (1x salary) amp; LTD (Long-Term Disability Insurance)
- Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)
- 401(k) with up to 4% Company Match
- Paid Time Off + Company Holidays
- Additional Time Off for Your Birthday and Work Anniversary
- Discount Travel Program
Our Team Members:
- Are fundamental optimists who believe that no industry compares to the travel industry.
- Go to extraordinary lengths to distinguish ourselves through world-class work.
- Prioritize quality over speed and speed over scope.
- Desire to work with deeply kind, mission-driven people.
- Strive to make the complex simple.
- Use first principles to debate ideas, test assumptions, and make decisions.
- Seek the truth by putting data above opinions.
- Assume good intent and give tactical feedback to help each other get better.
- Hold no egowhen our customers win, we all win.
We are seriously committed to your professional development and growth.
- You will set your own monthly goals aligned with our ambitious strategy.
- You will have our collective support in achieving significant winsand personal coaching from your manager.
- You will be encouraged to take risks, try new things, and be creative with your work.
- You will have many opportunities to exchange and engage in feedback.
- You will be offered continual chances to stretch yourself and raise your own "bar."
- You will be rewarded for achieving excellence and mastery.