SF Housing Coordinator
Brilliant Corners, United States
Job Description
Salary:$26.44 hourly, non-exempt
Job Location:San Francisco
WHO ARE WE?
Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to those transitioning from or at risk of homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. Additionally, we implement a broad array of scattered-site, one-on-one supportive housing and clinical case management programs through partnerships with developmental services, homeless services, veteran services, and healthcare sectors.
In short, we do good work.
We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to effect profound change and have fun doing it.
Position Summary
With guidance from the Program Supervisor, Housing Coordinators will provide move-in assistance and housing retention services in scattered-site housing across the San Francisco Bay area. Housing Coordinators will work directly with tenants and case managers to ensure that tenants successfully retain their housing over time to permanently end the cycle of homelessness. The Housing Coordinator ensures tenant well-being and unit habitability by conducting weekly, monthly, and quarterly home visits. This work includes collaborating with property providers and case managers to mitigate conflict, prevent eviction and address housing related issues. This role involves working closely with individuals who have a history of trauma, providing them with support, guidance, and resources to aid in their healing journey. The ideal candidate will possess a deep understanding of trauma-informed care principles and be committed to creating a safe and empowering environment for our clients.
Responsibilities
- Coordinate client move-ins into scattered-site, supportive housing units.
- Collaborate with Intensive Case Management Services providers, and property providers to quickly lease-up units and promote housing stability.
- Work with the Housing Acquisition Specialist team to assist with housing placements and assignments.
- Assist with maintaining client application reviews and trackers.
- Ensure tenant well-being and unit habitability through a regular schedule of unit inspections and wellness checks.
- Respond to housing and tenant-related emergencies during normal business and after hours.
- Master the housing rights of people with disabilities under Section 504 of the Rehabilitation Act of 1973 and the Fair Housing Act, As Amended in 1988.
- Assess need for reasonable accommodations/unit modifications and ADA compliance, and assist program participant through the process to obtaining the request.
- Submit and follow up on tenant maintenance requests.
- Maintain thorough and accurate progress notes, files, and correspondences while maintaining confidentiality of tenants, staff, and organizational information at all times and exercise appropriate boundaries with tenants.
- Routinely make home visits and phone calls to program participants.
- Attend all agency staff meetings and trainings, as well as department meetings and case conferences.
- Other duties as assigned by Program Supervisor and Program Manager
Success in this role will be determined by three core competencies:
Approachability: Is easy to approach and talk to; spend the extra effort to put others at ease; can be warm, pleasant and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it.
Conflict Management: Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.
Strategic Ability: Sees ahead clearly, can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods, can create competitive and breakthrough strategies and plans.
Organizational Values
Humanity:Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity, and experience.
Community:Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection.
Ingenuity: Innovating for transformation: Systems-change requires relentless determinat