As a Patient Scheduling Coordinator, you will help our patients gain access to life-enhancing medical care! Quickly, accurately, and efficiently handle, register, and schedule calls in target-based environment.
If you are a self-starter and eager to begin a career with a growing yet stable organization, apply online today!
No medical experience? No worries! We offer comprehensive training that will allow you to feel comfortable with thoroughly helping patients.
This position will become hybrid after training is completed. Hybrid will be three days in our Northbrook, IL office and two days remote.
Bilingual in English, Spanish, Russian, Polish, Armenian or Greek is REQUIRED.
Responsibilities
- Receive inbound retention calls from current customers in a multi-line call center environment
- Accommodate scheduling needs of existing patients including future appointments
- Make outgoing confirmation and follow up calls
- Make outbound calls to patients to re-establish patient care
- Educate customers on membership features, offerings, billing and charges to retain customer
- Act with urgency to meet and resolve customers’ needs and problems
- Demonstrate knowledge of services
- Ensure customer issue follow-up is completed on time and accurately
- Builds rapport and constructive and effective relationships.
- Expediently handle all problems, issues, and challenges with professionalism
- Additional duties as required
Requirements
- Excellent customer service and interpersonal skills
- 1+ year(s) experience in call center customer service, customer retention, multi-line phone administration
- Prior experience is a Sales, Telemarketing and or Soft Sales Environment highly desired.
- Excellent communication skills, both written and verbal
- Strong organizational, reporting, data entry, time management, and follow-up skills required.
- Proficient in Word, Excel, and Call Center systems
- Ability to connect with people, empathize with them and offer viable solutions to their concerns.
- Ability to use decision trees and script flows required.
- Ability to multi-task and meet critical deadlines.
- Experience and ability to manage through rapid and dramatic changes.
- Flexibility in shifts/hours
- Regular, consistent and punctual attendance
- Experience in medical industry is highly preferred.
Bilingual in English, Spanish, Russian, Polish, Armenian or Greek is REQUIRED.
Benefits