Associate Solutions Engineer
InfoSum, United States
Job Description
InfoSum is the world’s leading data collaboration platform, providing solutions to the world’s largest enterprises to allow collaboration across data sources and to deliver richer customer experiences that prioritize consumer privacy. Our vision is to unlock data’s limitless potential, by enabling the world’s data to be connected but never shared. As a people-first organization, we can offer you the personal and professional flexibility needed to get the job done, to grow with us, and help challenge the status quo. If you want to work with a business that encourages collaboration, champions the idea that the sum is greater than its parts, then we want to hear from you.
About the role
In this role, you will be a key technical resource and advisor across InfoSum’s product suite for prospective customers in North America. Your work will include contributing to sales presentations, providing product demonstrations, workflow modeling, solution design, and ensuring our customers fully grasp the value and benefit they can unlock from the InfoSum platform.
At the deal close stage, you will partner with our Client Success and Customer Operations team
to turn these solutions into reality, providing detailed documentation to guide our Implementation
team and providing ongoing technical leadership where required, especially on our most
complex and strategically important accounts.
We primarily hire for aptitude not knowledge, although we would like to see prior experience in Solutions Engineering. We are open to experience at all levels for this opportunity and we can invest time in training candidates to upskill in areas required.
What will I be doing?
- Partner with the sales team to pitch InfoSum’s technology to client decision makers (often at C-level) and technical, data and privacy teams, delivering exceptional technical demos and addressing technical and functional questions.
- Contribute to the RFI / RFP process for North American prospects in partnership with our product marketing team, writing responses and/or supporting your team as necessary.
- Act as a proactive technical subject matter expert and consultant on InfoSum’s technology and capabilities both internally and externally.
- Work closely with internal InfoSum teams (Engineering and Product, Customer Success and Support) to create transformative data collaboration solutions for prospects and clients. This will involve solving the biggest industry problems through the application of InfoSum technology, along with 3rd party complementary technologies (e.g. AWS and GCP data solutions) where relevant.
- Work with prospects and clients to understand requirements, design, document relevant solutions and develop strategies in partnership with Sales and Customer Success to successfully pitch these solutions, coordinating the delivery of these solutions with client teams and with our internal delivery teams.
- Seamlessly connect our technology to the wider martech and adtech ecosystem, partnering with the product team to help manage a program of data platform, CDP, DMP and SSP/DSP integrations and create implementation templates for easy client onboarding.
- Act as a conduit to our product and engineering teams, clearly articulating new feature requests from prospects and ensuring that client value and requirements are documented effectively.
Requirements
- 2+ years in SaaS pre-sales role.
- Previous experience in client-facing technical consulting, solutions architecture, implementation and/or sales engineering within a B2B software, SaaS, martech or data technology business.
- Demonstrable knowledge of the inner workings of the marketing and advertising world, and the needs of advertisers, media owners and data companies within it.
- Hands-on familiarity with data query languages (i.e. SQL).
- Exceptional presentation skills and communication skills with the ability to engage with and translate between technical experts and key business decision makers.
- Excellent long term client relationship management capabilities in conjunction with strong project management skills.
- Experience collaborating with engineering, product, and technical operations teams.
- Ability to run technical demonstrations of a complex technical platform.
- Demonstrable experience in designing and delivering complex solutions for clients, including strong documentation skills (Office 365 or G-suite tools).
- Type Startup personality: smart, ethical, friendly, cross-functional, hardworking and proactive.
- Strong critical thinking and problem solving skills -- able to quickly understand and decompose complex questions and concepts.
- Ability to travel within North America as needed (up to 20%).
Benefits
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