Director of Customer Success - Individual Contributor
Cancer IQ, United States
Job Description
This individual will be responsible for optimizing utilization of Cancer IQ within medical practices and health systems with a focus on the following specialties: Genetics, Oncology, Surgery, Gastroenterology, Breast Imaging and Preventive Care (OB/GYN, Primary Care, Internal Medicine) via programmatic design, protocol development/quality improvement via Lean methodology, and project management.
Ensure customers are utilizing Cancer IQ services to their contracted level while partnering with Business Development to find growth opportunities.
· Collaboration with Account Executives, Executive Sponsors and Product Specialists to target, plan and drive Cancer IQ utilization within health care practices or facilities at the clinical and operational levels, to achieve improved patient outcomes.
· Providing Quality Improvement expertise that includes analysis and solutions to make cancer risk assessment via Cancer IQ standard of care with healthcare providers. Including but not limited to Lean and Six Sigma methodology to drive consistent, reliable and dependable processes to support physician behavior and impact patient outcomes.
· Analysis, understanding and demonstration of revenue generation resulting from practice population-based risk stratification, including cost effectiveness associated with proper utilization of personalized molecular diagnostics. This requires a basic understanding of billing, reimbursement and the impact of healthcare reform on physician’s practices in addition to how healthcare quality and delivery is measured and rewarded.
· Building relationships between different disciplines across the academic and community network of healthcare providers to optimize an integrated multidisciplinary approach to the identification, diagnosis and management of high-risk patients.
Requirements
Individual has proven ability to teach, tailor and take control with customers to drive optimal utilization, recognizing that customer success is predicated on the ability to challenge the status quo and align people toward change.
· Individuals to be considered for this position should have a proven track record of customer success results, program design and management skills, and knowledge of healthcare delivery systems, demonstrated examples of leadership or management preferably in the Oncology, Women's Health, or molecular diagnostics markets.
· LEAN Six Sigma preferred or completed in first year of employment.
Benefits
- Competitive pay and benefits (Health, Vision, Dental, HSA/FSA, EAP, 401-K)
- Travel amp; gym membership subsidies amp; commuter benefits
- Unlimited PTO
- Generous company paid holidays
- Passionate, high-energy culture with a team of people that are excited to get stuff done and make an impact
- Building things that save lives
CancerIQ is building a diverse and inclusive work environment. We welcome people of diverse backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and strive to cultivate a fast-paced, collaborative, laid back, rewarding space to work.