IT Support Specialist (12:00 PM to 8:30 PM Monday through Friday)
Fawkes IDM, United States

Seeking a full-time Service Desk Analyst (SEE DAYS AND HOURS BELOW). The Service Desk Analyst is responsible for providing exceptional customer service and support.Responsibilities include providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or visits to user locations; exhibiting ownership and timely resolution of all incident tickets and change orders; interacting directly with other IT groups to determine the proper remediation for an issue; setting-up and quality assurance testing of new hardware and software for existing and new end-users

• 12 PM to 8:30 PM Monday through Friday

Requirements

• 4+years of experience in end-user support.
• Two-year college degree from an accrediated university
• Experience implementing, maintaining and supporting Windows operating systems and Microsoft Office applications.
• Technical experience configuring and supporting workstations, laptops, printers, and related equipment.
• Flexibility to work additional shifts as needed.

Job Rewards and Benefits