Client Success Manager
UpRecruit, United States

Job Details:

• Title: Client Success Manager
• Salary: $85,000 - $95,000 + bonus
• Requirements: 5+ yrs exp + Healthcare Industry exp
• Location: 100% Remote

The Role:

Join a rapidly expanding startup in the healthcare industry, poised for significant growth! We're seeking a dynamic Client Success Manager (CSM) to bridge the gap between sales and client support, enhance service value, reduce churn, and maintain a high-level view of client success. As a CSM, you'll ensure client happiness and success by addressing concerns, fostering relationships, and driving service usage. If you’re looking for an opportunity to get involved in an early stage startup and make an immediate impact, this could be the perfect opportunity for you!

Key Responsibilities:

• Conduct thorough discovery sessions with clients to understand their needs, challenges, and pain points.
• Analyze client feedback and data to identify trends, opportunities, and areas for improvement.
• Collaborate with internal teams, including Operations and Sales to implement changes and initiatives that address client concerns and enhance satisfaction.
• Develop and maintain strong relationships with key client stakeholders to ensure ongoing alignment and satisfaction.
• Proactively communicate with clients to provide updates, gather feedback, and address concerns in a timely manner.
• Monitor client satisfaction metrics and track progress towards improvement goals.
• Act as a champion for the "voice of the customer" within the organization, advocating for client needs and preferences.
• Stay informed about industry trends, best practices, and competitor activities to inform strategic decision-making.

Requirements

• Bachelor's Degree and 5+ years account management or client relationship experience
• Experience in the medical/healthcare industry working directly with physicians as buyers
• Sharp, self-directed and self-motivated with the ability to execute on plans independent of direction
• No job is too small or big, get things done attitude
• Previous experience working in a fast-paced startup environment.
• Tech Savvy, including G-Suite (Google docs, Google sheets and Slack), Hubspot and/or Monday.com familiarity (is a plus)
• Exceptional communication, collaboration, prioritization, and influencing skills.
• Passion for service and the desire for a deep understanding of issues facing clients.

Job Rewards and Benefits