Sr. Program Manager - Day Support
Accord, United States

We are looking for an experienced Program Manager to lead our Day Supports Team!

In this role, you will manage a high performing team poised for geowsht, supervising a team of Day Support Professionals and Coordinators. Responsibilties include:

• Manage a high performing team poised for growth

• Meet regularly with supervisees to ensure timely feedback, answer questions, and identify trends or issues such as training needs.
• Shadow/observe employees at least twice annually to measure competency and provide clear feedback about communication and work approaches.
• Step in and support with persons supported during daily activities as and when needed to demonstrate best practices.
• Ensure compliance with all contractual requirements, licensure regulations, and Agency policies.
• Management and maintenance of the physical site location in collaboration with Operations Manager, including the maintenance of the physical space, supplies, and upkeep to meet compliance regulations and needs of the program
• Management and maintenance of the fleet of vans/ internal transportation services. This includes managing the van maintenance schedules, repairs, gas logs, expenditures, and managing the compliance of the vans with regulations.
• Manage productivity of team members and ensure minimum productivity standards are met.
• Address any employee performance concerns with the Senior Director and Human Capital and follow up as directed to provide coaching, feedback, and performance improvement plans, when needed.

• Ensure excellence and quality services; promptly follow up as needed on record audits.

• Provide departmental-specific training for new and current employees using approved training materials and approaches to ensure health, safety, and protection of the rights of persons supported.
• Ensure staffing needs are met; interview prospective candidates and make employment offers to applicants.
• Manage program outreach; grow the program to an average daily attendance of 100 persons; build relationships with community partners including case managers, prospective employers, and other stakeholders to grow the division.

• Model and create purposeful group experiences for persons supported to enhance social functioning and help attendees build healthy coping skills.
• Complete documentation of any billable services provided in the selected electronic health record/database system within 1 business day of providing services.
• Review and approve billable service entries in the selected electronic health record in a timely manner to ensure accurate billing practices; amend or correct entries as needed.
• As a mandated reporter, respond and report all incidents that occur while providing services to protect the health and safety of and minimize risk of harm to the person(s) supported..

• Be forward thinking; identify and propose opportunities to grow the program.
• Serve as a representative of the agency to the people we support, our community partners and external constituents. Be a positive role model for other employees.
• Demonstrate excellent written and oral communication skills/abilities.
• Monitor and review program expenses and revenues; investigate issues and offer solutions to resolve financial problems (ie. Service Agreements, MA closure, Spend-downs, rate issues).
• Review and approve expenses for all direct reports.
• Participate in regular meetings with the finance department and ensure all program financial procedures are followed and maintained.

Requirements

• Be onsite Monday through Friday
• BA/BS in Social Work, Psychology, Sociology, or a related field. If you hold a Social Work degree, you are required to be licensed by the Minnesota Board of Social Work. Master’s degree preferred.
• Four(4) years of supervisory-level experience in a 245D-licensed program required.
• Must be highly organized and have essential computer skills. Knowledge of various human service practices, including group work and managing group dynamics, is necessary.

Job Rewards and Benefits