Behavioral Health Customer Success Manager
LYSSN.IO, INC., United States
Job Description
Lyssn.io, Inc. (Lyssn) is the most advanced and established software platform using AI for the next generation of behavioral healthcare and human services training, assessment, automation and improvement.
Working at Lyssn
We founded Lyssn with a single conviction: Health and well-being is a basic human right, and people who are suffering should have access to the best quality treatments. Our vision is to design clinical, evidence-based technologies (validated through peer-reviewed studies) that maximize therapists, counselors, coaches, and caseworkers’ ability to help their clients and patients at scale; and we offer a suite of technologies to enhance training, supervision, and quality assurance to do just that!
Our company spans a diverse range of innovative areas including natural language processing, machine learning, psychotherapy research, clinical assessment and behavioral coding, project management, software development, UI design, community-based research, and small business development. Nearly all of our founders (Ph.D level psychologists and data scientists) are active in Lyssn’s day-to-day business and you will be working with all of them in this role.
Inclusion is our mission
Our products train providers in acceptance and appreciation of cultural, socioeconomic, gender, religious, neuro and other core aspects of diversity. To create products that serve people from all walks of life, we need to include everyone. Therefore, we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for psychotherapy and human services, we welcome you to join the Lyssn team.
Behavioral Health Customer Success Manager - Full Time - Remote
Lyssn is looking for an individual with a strong background in the Commercial Behavioral Health / Mental Health field to be a Customer Success Manager for Lyssn’s growing number of large Behavioral Health contracts. The individual will develop, execute, and manage implementation and training, including needs assessment, timelines, development and refinement of implementation strategies, resource assignment, and client relationships. This individual will be responsible for building relationships with large mental health treatment organizations, CCBHCs, crisis call centers, HMOs providing behavioral healthcare services, and health coaching companies that use Lyssn for training and monitoring the use of evidence-based treatments in their organizations.
Lyssn is looking for an individual with a strong background in Behavioral Health (including Mental Health, Substance Use, Health Coaching, Implementation Science and/or Psychotherapy).
Core success metrics for this position are 1) successful uptake of the Lyssn products with new customers, 2) customer retention, 3) growth in the value of each account / product where relevant, and 4) generating new customer activity by promoting Lyssn in the marketplace.
Successful applicants will have long standing experience and relationships with public and private behavior health treatment organizations. In addition, this applicant should have deep experience implementing evidence-based mental health interventions and be able to discuss the nuances of common evidence based treatment methodologies. Successful applicants will be enthusiastic and skilled about communicating ways that technology can solve real-world problems.
Job Type / Schedule
Full-time employee, 40 hours per week, remote.
Lyssn, io, Inc. is based out of Seattle, WA. The majority of work can be conducted remotely through telecommuting. Travel to customer sites, conferences, and in-person Lyssn team meetings is required approximately 6-10 times per year.
Supervision
This position is available under the direction of Dr. Zac Imel, Lyssn Chief Science Officer. All Lyssn employees may interact with this position at different time points via an online interactive platform. A non-disclosure agreement will be required in this position.
Essential Functions
- Communicate with C-suite level executives as well as behavioral health clinicians, supervisors, and administrative staff, backed by a strong understanding of their business goals and objectives, along with the organization’s clinical mission and values
- Discuss and guide implementation strategies to facilitate successful uptake of the Lyssn tools into each customer’s clinical, supervision, and administrative workflows
- Monitor the client’s progress, conduct meetings pre go-live, and continue ongoing success meetings post go-live.
- Conduct regular account meetings to communicate best practices, develop plans for expanded functional usage, provide use case examples for leveraging key