IT Desktop Support Technician- Downtown Houston
prosource.it, United States
Job Description
prosource.it is a global IT Managed Service provider working with Medium to Enterprise level, global clients and looking for an IT Desktop Support Technician who is interested in joining a global, enterprise level team who are delivering technical solutions to our internal business partners to drive processes and meet business requirements.
We understand that we need exceptional talent to accomplish our mission - therefore we place great emphasis on thepeople component of IT,and we striveconstantlyto attract, develop, and retain thebest people. Wecultivate an ethos and environment within which our people are focused, nurtured, andcontinuallychallenged to develop and improve their competencies in a fun and rewarding culture.
OVERVIEW:
We are looking to hire a skilled IT Desktop Support Engineer to join an established team, that supports one of our major oil and gas customers. The successful candidate will be expected to join the team onsite at the downtown Houston office. This is not a remote or hybrid role.
RESPONSIBILITIES:
· Diagnose and resolve IT incidents. Some examples include:
o Printer related issues
o Connectivity
o Software related issues
o Operating system
· Installation of peripheral components
· AV/VC configuration and problem resolution
· Installation of software packages and minor remediation
· Escalation to appropriate party where appropriate
o Ownership of issue
Requirements
An effective Desktop Support Specialist must be great at communicating with customers in person and over the phone. They should also empathy, patience, and skill to understand and resolve the customer’s problem.
Customer service is a key component of success. As is critical thinking, and strong problem-solving abilities.
THE IDEAL CANDIDATE WILL HAVE:
· 3-5+ years of IT Desktop Support experience
· BSc in Computer Science or relevant field
· Strong communications skills
· Highly customer focused
· Highly motivated, self-reliant, problem solver
· Enthusiastic with a questioning and challenging attitude
· Strong problem-solving abilities
· Ability to make rational decisions under pressure
· Proven ability to work within a team
BENEFICIAL BUT NOT REQUIRED
· Hardware/software roll outs
· Executive level IT support
· Experience of a production site / refinery
EMPLOYMENT DETAILS
Location: Houston, Texas (DOWNTOWN)
Hours: 40 hours per week (minimum)
Model: Required to be onsite
Start Date: 18th March 2023
Engagement: W2
Salary: $65k-$80K depending on experience
Benefits
To all our fulltime staff members, we provide an exceptional benefits package, including medical, dental, vision, long term disability, short term disability, 401k contribution, paid holidays, and PTO.