Customer Service Representative
- Washington
- Full Time
The essentials
- Experience1 Year
- Career levelEntry Level
- ShiftMorning Shift
- EducationHigh school diploma or equivalent required. Relevant customer service experience is preferred; equivalent experience demonstrating communication, problem-solving, computer, and customer support skills will be considered.
What you’ll be doing
DLH Consulting & Psychiatric Services is a Washington-based private company in the business supplies and equipment industry. The Customer Service Representative will support customers by responding to questions, helping resolve service concerns, and coordinating information with internal teams. This role is based in Washington and is suited to a dependable communicator who can provide attentive, professional assistance.
Responsibilities
The representative is expected to protect customer information, follow established service procedures, and contribute to a reliable and positive customer experience.
Responsibilities
- Respond to customer inquiries by phone and other approved communication channels, providing clear and courteous assistance.
- Understand customer needs, explain relevant products or services, and direct requests to the appropriate team when needed.
- Record interactions, requests, and resolutions accurately in company systems.
- Track open issues and follow up with customers to help ensure timely resolution.
- Coordinate with colleagues to address order, service, or product-related concerns.
- Identify recurring questions or service problems and share observations that may improve the customer experience.
- Maintain a professional, helpful approach while handling multiple inquiries and changing priorities.
The representative is expected to protect customer information, follow established service procedures, and contribute to a reliable and positive customer experience.
What we’re looking for
- Strong verbal and written communication, with a courteous and customer-focused manner.
- Active listening and the ability to clarify customer needs before recommending next steps.
- Problem-solving skills and sound judgment when resolving routine service concerns or escalating complex cases.
- Accurate data entry and clear documentation of inquiries, actions, and outcomes.
- Comfort using computers, email, and customer service or record-management systems; ability to learn new tools.
- Organization and follow-through, including tracking pending requests and completing timely callbacks.
- Ability to manage multiple conversations and priorities while maintaining attention to detail.
- Professional discretion when handling customer and business information.
- Collaborative approach when coordinating with internal teams to resolve customer issues.
About the employer
DLH Consulting & Psychiatric Services
Business Supplies and Equipment · Washington, United States Verified
About Us
DLH Consulting & Psychiatric Services is a private limited company based in Washington, USA, operating in the business supplies and equipment industry.
Jobseekers can explore opportunities to contribute to the company’s work and le
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