The Systems Engineer is well versed in Systems Administration and in addition, provides input and guidance to projects in the design, build and implementation stages.
Responsibilities & Deliverables:
Basic level of experience/understanding with Microsoft Active Directory services • Awareness of security aspects and system security as per industry standards
Exposure to GPOs, OU, resources, security principals, replication, DNS / namespace, group policy management, schema modifications, ADFS, SSO, domain/forest creation
Collaborate and communicate with internal stakeholders.
Compose and compile thorough documentation • Follow and apply configuration and security standards and policies within a defined Change Management process
Strong analytical, troubleshooting and problem-solving skills
Ensure high availability of IT services through the adoption of industry best practices, including monitoring systems performance and providing superior operational support and maintenance
Assist in the development and execution of technology initiatives relating to infrastructure to ensure that appropriate solutions are delivered on time and within budget
Keep current with trends and issues in the IT industry and provide recommendations to IT management and other business managers on how these trends could enhance the performance of existing business units
Support the development and execution of technology initiatives relating to infrastructure to ensure that appropriate solutions are delivered on time Assist in development of appropriate architectures to meet established SLAs for disaster recovery
Provide third-level technical support to the organization, for all technology currently installed sc
Escalate unsolved problems to management or the vendor, as appropriate
Ensure that adequate systems documentation is kept up to date on all production systems
Perform selective administration of and support the company’s Windows Server Infrastructure consisting of Windows File & Print Servers, IIS Web Servers, Various Application Servers, Infrastructure Servers (incl. DNS, DHCP, WINS Servers)
Perform installation and configuration of new hardware and software as related to Project requirements and, working with System Administrators, develop operational support
documentation for post Go-live support
Conduct research and troubleshooting activities on existing outstanding issues related to the Windows Server Farm environment
Create scripts where feasible in order to automate processes
Contribute to the creation and maintenance of all documentation related to processes and procedures, infrastructure diagrams, technical manuals, TDDs, etc
Work with Development, QA and UAT teams to ensure successful implementation of projects and releases when required
• Contribute and adhere to the operational change and release management process
Respond to emergency pager calls in a timely manner when required and report on problem and resolution as appropriate • Comply with internal controls and policies as applicable (adherence to Bill 198, PCI, COBIT compliant internal controls initiatives, Enterprise Services roadmap)
Proactively recommend infrastructure planning and design.
REQUIRED SKILLS / EXPERIENCE:
Diploma or Bachelors in Computer Science or related area of study • Competency in Cloud Technologies, Security Patch management and Virtualization Technologies ( VMware/Hyper-V).
A good understanding of Active Directory/Group Policies.
Exposure to scripting languages (PowerShell, PowerCLI, Windows batch scripts)
Knowledge of monitoring technologies, ensuring system security and best practices
A good understanding of Vulnerability management
Awareness on core Internet and networking protocols (DNS, DHCP, TCP/IP, HTTP, HTTPS, FTP) and IP communication is required
Microsoft IIS/Apache/Tomcat administration and configuration
Concept of data center infrastructure technologies: Windows and Linux operating systems, clustering technology, data storage solutions and middleware technology
Exposure to SQL and Oracle databases is an asset
Experience as a member of a technical support team in a 24x7 operating environment would be an asset, should be flexible to work in different shifts.
Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes would be an added advantage.
Strong communication and collaboration skills