Director Of HR Operations, NA HR SSC - Samsung
Samsung, United States
Job Description
Position Summary
Director of HR Operations, NA HR SSC – Samsung
Who we are
Samsung is a place where big things happen. Our teams are made of diverse individuals who are what we consider to be the Everyday Brave. People who embrace problems and do not settle for just solving them, but look to deliver a seamless, unexpected, life-changing solution. An awesome solution. So if you’re looking to make a BIG impact and enrich the lives of people across the globe, Samsung may be the place for you.
Who we’re looking for
The NA HR Shared Service Operations Lead collaborates closely with various parties (e.g., HR members in Subsidiaries, HR Business Partners, Information technology professionals and Head Office members) to effectively and efficiently deliver day to day operational HR transactions in all areas of HR as well as enable an efficient HR organization through the use and improvement of HR technology. This is a senior role impacting multiple organizations across a wide geography as well as influence decisions made in Head Office with global impact.
Role and Responsibilities
Location: Plano, Texas
What you’ll be doing
Ensure the delivery of key Service Level Agreements, quality targets and Key Performance Indicators.
Integrate different work processes operated by each business unit to contribute to standard HR operation.
Owner or primary point of contact and resolution for all Tier 1 and significant portion of Tier 2 employee inquiries on all HR transactional matters as well as policy and process guidelines.
Ensure timely escalation and customer satisfaction of matter outside scope.
Drive alignment between IT, HR Systems, and HR Shared Services in order to drive optimization of HRSS technologies
Serve as the primary regional owner HR Systems and services providing solution stability and evolution while managing the daily operations.
Influence Head Office for the direction of global HR technology solutions.
Change Agent for new and updated HRIS solutions.
Owner of employee data: Integrity, Security, Flow and Privacy.
Deploy adequate resources to consistently meet or exceed customer expectations at the lowest possible cost
Embody and instill a continuous process improvement mind-set at all levels of the HR Shared Service organization
Oversee the process for documenting process map / flows to allow for continuous innovation, transfer of knowledge and training direct/indirect members
Significant leader impact as the manager of 8 RFTs (2 of them people managers) and 16 contractors for a total 24 team members.
Job Specification
About you
12+ years of experience in HR with at least 5 in and HR operations capacity.
Bachelor’s degree in related field with Masters preferred.
Lean six sigma certification preferred.
Experience in managing a range of HR services to a large, diverse and dispersed population for global organizations.
Ability to work in a fast-paced high-pressure environment.
Demonstrated track record of leveraging process and project management skills to deliver results.
Significant experience working within the assigned geographic region
Experience in HR system and employee data management
Vendor managing experience
Strong analytical, problem-solving and conceptual skills with experience in organizing, planning, and executing large-scale projects from the envisioning stage through to implementation
Effective leadership skills that can energize multi-disciplined work teams to respond to business needs
Experience in managing people managers.
Work is performed in an office environment with some travel (10%-20%).