Senior Director, Fulfillment
Samsung, United States
Job Description
Position Summary
For decades, Samsung has been leading the charge on innovation. We see beauty in achieving excellence and our passion for change fuels our discoveries, inventions, and breakthrough technology. We believe that technology can, and should, make the world a better place, so we create new possibilities for people everywhere, push the limits of what’s possible, and constantly innovate.
At Samsung Electronics America, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. Only the resilient and resourceful thrive in the daily dose of unexpected at Samsung. We unapologetically push to achieve unforeseen potential in everything we do, both within the workplace and at home. We fearlessly face challenges head-on, conquer the unconquerable, and are comfortable living in the uncomfortable zone. Together we make the impossible possible. Because at Samsung, we Own the Unknown.
Are you ready to #OwnTheUnknown? Join us.
Role and Responsibilities
The Samsung Digital Operations team, part of Samsung Electronics America, is seeking an experienced executive level Logistics and Distribution Leader to drive end to end transformation of our fulfillment and logistics network. This influential and inspirational Leader will plan and lead our global supply chain’s product distribution as well as revolutionize our value chain with cutting edge digital technology. In short, we are building a world-class team, function, and capability. This change agent Leader will report directly to our VP of eCommerce Operations (Supply Chain, Fulfillment & Logistics and Customer Service). The successful hire for this critical role will play a key leadership role in organization’s goal of achieving market leading capability and performance by leveraging company-wide expertise and volumes to deliver higher quality, lower costs and innovative products and services that maximize our customers’ experience
Samsung Digital Operations team is a constantly changing ecosystem and the right individual will need to be able to deal with ambiguity, plan for success while being tenacious at mitigating failure, make decisions and drive, and above all, be a great partner. This is an exciting opportunity for the right individual with the right passion that embraces change management as we look to reinvent and transform those elements of our supply chain required to enable success today, tomorrow, and for the future
Job Specification
Responsibilities
Responsible for all Fulfillment and Logistics operations, including inbound, outbound, reverse direct to consumer and Warehousing capabilities and infrastructure.
Engage and develop a world-class leadership team within each area of control, ensuring that the organization structure, talent, and resources are aligned with key business imperatives and provide world-class service to internal/external customers.
Identifying and implementing transformational initiatives that deliver significant positive differentiators resulting in increased service level and performance with our customers and consumers.
Operational performance optimization and improvement of Fulfillment and Logistics activities, reporting on same and ownership of the last mile to our customers
Ensures that customer requirements are evaluated, prioritized and optimal logistics solutions are developed and deployed.
Development of key communication reports and processes for customers and manage key business metrics to influence continuous improvement and adherence to the process.
Responsible for managing external relationships, partner communications and relationships, and supporting discussions on F&L activities across the company
Acts as a role model for Samsung Values across the Operations organization.
Improves existing processes on local level while driving global process guidelines and designs.
Ensures that systems and processes are used correctly, driving efficiencies where required.
Leads engagement with internal stakeholders on improvement initiatives. Focusing on leveraging best practices across all regions and Area’s
A strategic executive who continuously breaks down barriers, identifying new and more effective ways to accomplish tasks and goals
Champions talent development. A manager who focuses on maximizing the ability, potential and contributions of themselves and others. Fosters an environment where people can excel through developing, coaching and rewarding performance
Delivers results. A driven player/coach who sets high goals for personal achievement and organizational success. He/she measures success against the best internal and external benchmarks.
Skills and Qualifications
Basic Qualifications
Engineering degree or equivalent
A minimum of 15 years of experience in customer facing supply chain and fulfillment/logistics roles preferably within a high tech manufacturer managing across customer segments from Retail, Distributor, Consumer, Enterprise, etc.
15+ years experience managing outsourced transportation logistics services
15+ years operational experience at a logistics provider and distribution experience
Proven ability to implement and execute programs in support of corporate strategy
Proven capability of handling complex program management
Detailed knowledge of best in class logistics management systems (TMS, WMS, etc.)
Demonstrated project management experience leading large scale projects
Proficient in complex data modeling and analysis. Able to translate data into business recommendations.
Proven cross-functional leadership (internal or external)
Strong critical thinking and resolution in ambiguous situations
Self-driven initiative to gain and share a broader knowledge of supply chain
Exceptionally strong interpersonal and people influencing skills; demonstrated record of successfully impacting change via influence