Director Of Shared Services Support
Samsung, United States
Job Description
THE COMPANY
For decades, Samsung has been leading the charge on innovation. We see beauty in achieving excellence and our passion for change fuels our discoveries, inventions, and breakthrough technology. We believe that technology can, and should, make the world a better place, so we create new possibilities for people everywhere, push the limits of what’s possible, and constantly innovate.
At Samsung Electronics America, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. Only the resilient and resourceful thrive in the daily dose of unexpected at Samsung. We unapologetically push to achieve unforeseen potential in everything we do, both within the workplace and at home. We fearlessly face challenges head-on, conquer the unconquerable, and are comfortable living in the uncomfortable zone. Together we make the impossible possible. Because at Samsung, we Own the Unknown.
Are you ready to #OwnTheUnknown? Join us.
Role and Responsibilities
The Director of Shared Services Support will manage our business operations management support. This position will be a support extension for each functional team within the Shared Services Group for major business initiatives and/or high priority tasks.
THE POSITION
Specific responsibilities include:
Partner with each functional head(s) on existing operation mgmt. & major on-going business engagements
Become the extension to all functional teams within the Shared SVC Group to provide additional management support to deliver the full potential operation performance result
Support the business operation to sustain performance standards set forth by the Group
Support in defining the KSFs (Key Success Factors) and KPI goals for each functional team within the Shared SVC Group
Support to enhance the existing business operation in reaching the goals set forth
Centralized POC for business communication to cross functional teams within the Care Division
Be the Shared SVC Group’s NJ main office liaison from a communication perspective to the cross functional team within Care, the upper management and 3rd business partners on on-going operation status, change management requests and business acquisition support
Direct participant in Business Strategy & Planning for the Shared SVC Group
As one of the committee member within the Shared SVC Group, this position will be directly involved in decision making of all major business strategies and initiatives
Existing Business Performance Assessment & Reconciliation support
Support in the performance assessment and reconciliation of major business operation(s) within the Shared SVC Group
Manage Shared Service Financials
P&L Management support for each part within the group
Lead development of financial models for paid service business
Skills and Qualifications
Job Specification
THE CANDIDATE
Background & Competencies Required:
15+ years of relevant experience in industry
High level experience in business operation support and performance evaluation
High level experience in business partner networking & business relationship mgmt.
High level experience in business acquisition and negotiation
Advanced level in business strategy presentation for Executive mgmt. level audience
Proficient User level for MS Office (Word, Power Point & Excel)